DID YOU KNOW WHAT GPs WANT FOR THEIR PATIENTS THIS CHRISTMAS?

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Editor's note: it's obviously not Christmas, put the points made in this poster remain valid all year round!

 

DID YOU KNOW ABOUT GP FUNDING?

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DID YOU KNOW - SHIFTING CARE TO THE COMMUNITY

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DID YOU KNOW BY THE END OF EVERY DAY..?

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DID YOU KNOW - GP SHORTAGE EXPLAINED?

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DID YOU KNOW THE POSITIVE IMPACT OF GENERAL PRACTICE?

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DID YOU KNOW WHAT GPs AND THEIR TEAMS GET UP TO?

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DID YOU KNOW GENERAL PRACTICE IS THE ONLY PART OF THE NHS..?

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DID YOU KNOW WHY YOUR GP MAY SOMETIMES SAY NO?

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DID YOU KNOW ABOUT PATIENT SAFETY?

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POSITIVE FEEDBACK RECEIVED

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Many thanks to all those patients who are still submitting their feedback on the service they have received from the surgery. We read each and every comment, positive or negative and they help us to shape how we provide our services to you.

Please keep your comments coming in, we really do appreciate all of them!

Thank you to Dr Marval for really listening to me and just want to say how wonderful she is. I am now OK – WP

Dr Lavender has been absolutely brilliant and I can't thank her enough! – MW

Dr Ali is a fantastic doctor and I am really grateful for his help – MS

I want to pass on my praise for Lindsey [nursing team]. I had completed my       review in October. Lindsey is knowledgable, friendly and very helpful and I cannot praise her enough – MG

Thank you to Dr Marval for her swift action, care and understanding this morning. She is just wonderful! – JT

Sarah [nursing team] was amazing! She was so lovely and made my morning! A brilliant nurse, well done – JH

I want to pass on how happy my daughter was at the care she received from Dr Lavender. She felt listened to for the first time and really well cared for. I think she is just wonderful – ANON

Thanks to the Enid, the receptionist, who booked me in to see the doctor today and for putting her mind at ease on the phone. I was very worried – ANON

I want to pass on my biggest thank you to everyone for everything they did for my dad - as a family we are really grateful – family of FW [many thanks for your lovely card and box of biscuits]

I just wanted to comment on how understanding, and helpful Cath [reception team] was this morning on the front desk – EL

What an asset Dr Ali is to the surgery. Dr Ali really listened to my mum, her worries and really helped and gave good advice. Dr Ali is 'FANTASTIC' – CM

Dr Marval was absolutely lovely – CB

I just want to thank you all for your ongoing support. I would like to give a special mention to Dr Francis his ongoing support, compassion and understanding during my difficulties. He has been outstanding and I cannot praise him enough. Today I have my first interaction with Dr Lavender and again she was so understanding and helpful. So a big thank you to both.

I would also like to say thank you to all the reception staff, whenever I call they are so helpful and understanding. Even when they may not have been able to help on that day they have given me other options and advice.

I appreciate the demand you are all facing at the moment and I think in these circumstances you are doing a fantastic job. So again thank you all at Ivy Grove – HK

Lindsey [nursing team] was so fantastic at reassuring me and helping me with my      . She listened to me for some time and this enabled my       to be normal and not      . She is very knowledgeable, reassuring and caring – JAS

Meeting with the       team at Ivy Grove, Ripley, I have to say they are absolutely amazing. Not only the expert knowledge they have, the kind, caring and empathy they showed me as a patient was truly outstanding! I can't thank them enough for putting my worries and concerns behind me – MG

Very thorough and professional – RS

Fast tracked appointment 👍 – PS

I have only praise for Emma [nursing team], who spoke to my Mum with respect, care and understanding. Thank you – JM

Ivy Grove staff are amazing. They are always extremely busy but always take the time to deal with patients no matter how long it takes. Thank you – DP

Lindsey [nursing team] was lovely when I saw her. Although I was very anxious, she put me at ease – DM

Dr Lavender was fantastic. She listened to all my concerns and together we came up with a plan that I know will support my child to become well even with her long term condition – JL

Excellent service received – JH

Great follow up call from Dr Wong, several tests put in going forward with everything explained thoroughly hopefully will soon be on the road to a full recovery – BH

As usual very quickly seen and treated with no issues, very happy with this surgery – DS

Excellent care, I was given full information on       – AS

Had an appointment with Lindsey [nursing team] yesterday and I was very worried about my appointment. She put me at ease and made me feel very comfortable! Walked me through everything so I knew exactly what she was doing. Wasn't a traumatic experience like I thought it was going to be! Thank you Lindsey – CT

I was pleasantly surprised upon ringing the surgery mid-morning and being slotted in at the last minute and Dr Wong was very knowledgeable and compassionate about my ailment and gave me great relief and advice on my diagnosis. All the staff were very helpful too – NT

After a very disheartening morning speaking to hospitals etc for 3 hours, being passed from pillar to post, I decided to walk down to Ivy Grove Surgery. Running a temperature and visibly unwell, i had the pleasure of speaking to Sally the receptionist. Sally listened, was very understanding and empathetic. She went above and beyond today. She was the only person who actioned an appointment. Can't praise or thank Sally enough. Still poorly, but thanks to Sally we have an action plan in place which has given me a much needed smile. Thank you – TE

I had been notified of a telephone appt that I had with the doctor. The doctor rang a little earlier than I'd been told but I was ready for his call. He explained everything to me and was very efficient and polite and friendly. I have never had a problem with Ivy Grove practice. All the staff I have come into contact with either by phone or in person have been friendly and knowledgeable. I think it's a well-run and efficient practice – JB

Dr Wong was pleasant, professional, supportive, helpful, knowledgeable – ME

A satisfying talk from our doctor – CE

I have recently registered with Ivy Grove, the registration was straight-forward and the staff were extremely helpful and welcoming – JD

 

 

FINALLY...

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Once again, our apologies for the state of the newsletter this issue. As we aim to build up capacity again following recent staff shortages, we thank all our patients for bearing with us during these difficult times.

Kind regards

Ivy Grove Surgery