IVY GROVE SURGERY ivy.gs eConsult Coronavirus GP 2.0 Help Symptoms Self-care Visits Register ivy.gs

A VERY MERRY CHRISTMAS AND A HAPPY AND HEALTHY NEW YEAR TO ALL OUR PATIENTS


WE HEARTILY EXTEND OUR VERY BEST WISHES FOR THE NEW YEAR TO ALL OUR PATIENTS!


Welcome to Ivy Grove SHORTCUT ivy.gs

PLEASE CHECK THESE BEFORE YOU CALL US SHOW

To get the right help quickly, we encourage all patients to check the resources below before ringing us.

NHS official help
How we're working
Coronavirus queries
September 2020 update
eConsult now live
Get the right help
Try self-care
Check symptoms
Who you gonna call?

READ OUR LATEST UPDATE SHOW

Read our latest update at ivy.gs/status.

ECONSULT IS NOW LIVE

Please read about these changes at ivy.gs/econsult. If you need help from us, please click one of our eConsult banners or submit a request here.

ECONSULT SAME DAY RESPONSE BEFORE 2PM SHOW

eConsult is not an emergency service. In fact General Practice itself is not an emergency service either. If you have an acute medical emergency, like a suspected heart attack or stroke, or heavy bleeding, you must contact 999 or attend A&E immediately. Please do not submit an eConsult. If you are unsure what to do, ring 111, use the 111 online triage service or visit our symptom checker or help page.

If you submit an eConsult before 2pm, you will receive a response same day. After this time, you will get a response before the end of the next working day.

Example responses from us might include a text or email with advice or a prescription, an offer of a telephone call to assess further, a face-to-face appointment at the surgery or a request to contact another more appropriate service.

These responses and decisions are made on the basis of clinical need and appropriateness.

ECONSULT AVAILABLE MONDAY TO FRIDAY SHOW

eConsult is available from Monday 6.00am through to Friday 6.30pm. Outside of these times, if your need is urgent, please call 111.

ECONSULT USAGES - DO'S AND DON'TS SHOW

eConsult can be used for many things, however, some conditions/requests are not appropriate for eConsult. Please consult the table below for some examples:

PLEASE USE ECONSULT DON'T USE ECONSULT
Medical advice Palliative care please call us
Admin, paperwork, forms End-of-life care please call us
Fit note requests Bedbound patients needing attention please call us
Follow-up with a doctor Nursing home residents please call us
Medication requests and queries Repeat prescriptions hand in slip, use online service or NHS App
Results queries Babies less than 6 months old please call us

LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES? SHOW

There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.

We urge anyone affected during these hugely difficult times to please visit the dedicated section we have set up on mental health resources and support.

DOORS LOCKED BUT DEFINITELY OPEN SHOW

Contrary to utterly demoralising and irresponsible media reporting slating GPs for being closed and not seeing patients, we are open as we have been throughout the pandemic, but we are assessing patients remotely by telephone and/or video chat and only calling in those patients for a face-to-face review where it is deemed clinically necessary.

FOR SAFETY REASONS DO NOT COME TO SURGERY

This is for the health and safety of all patients and our staff, and in line with national guidance on preventing spread of coronavirus.

We will only unlock the doors to let you in if you have been specifically invited to attend by us, otherwise you will be turned away.

WE WILL LET YOU KNOW IF WE NEED TO SEE YOU

If you have been given a booked appointment time to see a clinician, please attend alone (where possible) wearing a face covering and arriving on time.

ALL TYPES OF FLU JABS NOW IN STOCK

Please visit our flu page for information on how to book

TRY THE NHS APP SHOW

You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can
continue to use it. You can use the NHS App as well.

Find out more.

HELLO and welcome!

We are Ivy Grove Surgery, a group practice of family doctors, based at the Church Farm Primary Care Centre in Ripley, Derbyshire, here in the East Midlands. SHOW

We hope our website will provide you with all the information you need in order to use our services effectively. Feel free to browse using the navigation at the top or left hand side of the page.

Find out about our surgery, the local area we cover and how to register with us.

You will also find useful help and advice, be able to check your symptoms, a list of useful contacts and our collection of patient newsletters. You can also download administrative forms and leaflets from our site and order repeat prescriptions and book appointments online.

We look forward to providing you and your family with high quality and friendly medical care.

Global pandemic out there
September update published
GP appointments changing