Read our latest update at ivy.gs/status.
eConsult is not an emergency service. In fact General Practice itself is not an emergency service either. If you have an acute medical emergency, like a suspected heart attack or stroke, or heavy bleeding, you must contact 999 or attend A&E immediately. Please do not submit an eConsult. If you are unsure what to do, ring 111, use the 111 online triage service or visit our symptom checker or help page.
If you submit an eConsult before 2pm, you will receive a response same day. After this time, you will get a response before the end of the next working day.
Example responses from us might include a text or email with advice or a prescription, an offer of a telephone call to assess further, a face-to-face appointment at the surgery or a request to contact another more appropriate service.
These responses and decisions are made on the basis of clinical need and appropriateness.
eConsult is available from Monday 6.00am through to Friday 6.30pm. Outside of these times, if your need is urgent, please call 111.
eConsult can be used for many things, however, some conditions/requests are not appropriate for eConsult. Please consult the table below for some examples:
|PLEASE USE ECONSULT||DON'T USE ECONSULT|
|Medical advice||Palliative care please call us|
|Admin, paperwork, forms||End-of-life care please call us|
|Fit note requests||Bedbound patients needing attention please call us|
|Follow-up with a doctor||Nursing home residents please call us|
|Medication requests and queries||Repeat prescriptions hand in slip, use online service or NHS App|
|Results queries||Babies less than 6 months old please call us|
There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.
We urge anyone affected during these hugely difficult times to please visit the dedicated section we have set up on mental health resources and support.
Contrary to utterly demoralising and irresponsible media reporting slating GPs for being closed and not seeing patients, we are open as we have been throughout the pandemic, but we are assessing patients remotely by telephone and/or video chat and only calling in those patients for a face-to-face review where it is deemed clinically necessary.
This is for the health and safety of all patients and our staff, and in line with national guidance on preventing spread of coronavirus.
We will only unlock the doors to let you in if you have been specifically invited to attend by us, otherwise you will be turned away.
If you have been given a booked appointment time to see a clinician, please attend alone (where possible) wearing a face covering and arriving on time.
You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can
continue to use it. You can use the NHS App as well.
© Dr Michael Wong 2019