IVY GROVE SURGERY ivy.gs eConsult Coronavirus GP 2.0 Help Symptoms Self-care Register

OUR VERY BEST WISHES FOR THE FESTIVE SEASON TO ALL OUR PATIENTS!


OUR VERY BEST WISHES FOR THE NEW YEAR TO ALL OUR PATIENTS!


Welcome to Ivy Grove SHORTCUT ivy.gs

NOVEMBER STATUS UPDATE PUBLISHED

Our latest news update has now been published. Read it on our status page.

FLU UPDATE #1: FLU JABS FOR 50-64 YEAR OLDS SHOW

We have limited stocks of flu jabs for this cohort.

If you receive an invite, please visit our flu page to find out how to book.

FLU UPDATE #2: RECEIVED A FLU LETTER FROM NHS ENGLAND? SHOW

It's become clear patients are receiving letters from NHS England reminding them to have a flu jab, along with a second extra piece of paper in the envelope asking patients to help the NHS cut down on the use of paper..! [seriously, you can't make this up].

We haven't asked for these letters to be sent out and don't know why they have been sent. The letters have caused a great deal of confusion and extra work for everyone as we deal with the numerous phone calls coming in.

It's also been apparent that letters have been sent out to patients who are NOT eligible and also to those who have already had the jab.

Please be assured that the practice carries out its own recall for eligible patients requiring flu jabs and we have been sending out our own invites and reminders by letter, text and/or phone calls.

If you have previously had an invite or reminder from us, but have not had a flu jab, please ring us to book for a flu jab straight away, before we run out of stocks.

Everyone else, please ignore. Please do not contact us. We have things in hand.

Click any of these below, or go to the menu

ACCESS TO A GP IS NOW VIA ECONSULT
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Access to a GP is now via the eConsult online consultation service. This involves completing a simple online form to get advice and treatment from us.

If you need help from us, or want to find out more, please go to our eConsult page or type the shortcut ivy.gs/econsult.

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LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?
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There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.

We urge anyone affected during these extremely difficult times to please visit the dedicated section we have set up on mental health resources and support or type ivy.gs/covid-mentalhealth.

You can also download our information leaflet on self-help, counselling and other support, including what to do in a crisis.

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READ OUR LATEST UPDATE
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Every month we publish an update on what is happening at the surgery. Please read our latest update or type ivy.gs/status.

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DOORS LOCKED BUT DEFINITELY OPEN
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Contrary to utterly demoralising and irresponsible media reporting slating GPs for being closed and not seeing patients, we are open, as we have been throughout the pandemic, but we are assessing patients remotely by telephone and/or video chat and only calling in those patients for a face-to-face review where it is deemed clinically necessary.

By default, access to GP appointments are now via the eConsult online consultation service.

FOR SAFETY REASONS DO NOT COME TO SURGERY

This is for the health and safety of all patients and our staff, and in line with national guidance on preventing spread of coronavirus.

We will only unlock the doors to let you in if you have been specifically invited to attend by us, otherwise you will be turned away.

WE WILL LET YOU KNOW IF WE NEED TO SEE YOU

If you have been given a booked appointment time to see a clinician, please attend alone (where possible) wearing a face covering and arriving on time.

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HOW WE'RE WORKING DURING COVID
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Visit our General Practice 2.0 page for detailed information on how we are managing your specific conditions during the coronavirus pandemic or type ivy.gs/gp2.

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Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results)?

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Use eConsult and get a response before the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Contact your doctor online and get help by the end of the next working day or sooner

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Requests before 2pm will receive a same day response
The NHS App can also be used to submit eConsults

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Sick child? Ask your doctor for help by filling out a quick form

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NB: works for adults too!
The NHS App can also be used to submit eConsults

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Get sick notes and recent test results online

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Fill out a quick form and get what you need by the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Contact your doctors before 2pm and get a response before end of day

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If you submit your request after 2pm you will get a response by the end of the next working day
The NHS App can also be used to submit eConsults

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Feeling under the weather? Get help and advice from your doctor by completing a simple online form

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Requests before 2pm will receive a same day response
The NHS App can also be used to submit eConsults

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No more hanging on the phone to contact the practice - next time submit an eConsult online, wherever you are

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If you need an appointment, we'll arrange one with you
The NHS App can also be used to submit eConsults

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When patients submit an eConsult, it could save an appointment for someone else, which might be you

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Let us decide how to care for you - we will respond by the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Take control of your treatment - you can use eConsult to access NHS information on hundreds of conditions online and how to treat them

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Select your condition on eConsult then click the 'I want to help myself' option
The NHS App can also be used to submit eConsults

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With eConsult, you can get the help you need online - if you really do need to be seen in person, we'll let you know

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Requests submitted before 2pm will receive a response same day
The NHS App can also be used to submit eConsults

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Escape the wait - next time you need information or advice from your doctor, fill out an eConsult

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There's no need to call the practice at 8am in the hope you'll be seen today - do it online, it's quicker
The NHS App can also be used to submit eConsults

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HELLO and welcome!

We are Ivy Grove Surgery, a group practice of family doctors, based at the Church Farm Primary Care Centre in Ripley, Derbyshire, here in the East Midlands. SHOW

We hope our website will provide you with all the information you need in order to use our services effectively. Feel free to browse using the navigation at the top or left hand side of the page.

Find out about our surgery, the local area we cover and how to register with us.

You will also find useful help and advice, be able to check your symptoms, a list of useful contacts and our collection of patient newsletters. You can also download administrative forms and leaflets from our site and order repeat prescriptions and book appointments online.

We look forward to providing you and your family with high quality and friendly medical care.

Acute care clinics

Hub appointments

The State of General Practice

Covid restrictions continue!
November update | Flu jabs
Access to GP is via eConsult