IVY GROVE SURGERY ivy.gs CoronavirusCovid Flu Self-care Self-refer Symptoms Help GP 2.0 Register 111 online  

Queries regarding hospital care SHORTCUT ivy.gs/hospital-care

PLEASE NOTE

You may have received a text, phone message or letter from us regarding your request for us to chase your hospital test result, but due to size limitations when sending text messages, you have been directed to this page for further information.

Dear Patient

PLEASE CONTACT THE HOSPITAL FOR HOSPITAL ISSUES

Please be aware that all NHS organisations are as busy as ever, dealing urgent cases as well as prioritising clinical care. We urge all patients awaiting a hospital appointment or a result to be patient and wait to be contacted by the hospital directly. However, if you have a query about any hospital related matter, please contact the hospital directly.

We do not have any special hotline numbers to the hospital and we are not routinely copied in to results of tests carried out by other services, therefore our staff cannot provide you with this information; in fact, it is the duty of the clinician who ordered the test to follow-up the result and take any necessary actions, which in the case of hospital tests will be the consultant and their teams, not your GP.

Indeed, due to hospital contract changes from April 2017, hospitals are now obliged to provide you with results of your tests and also to respond to any queries you might have about your care, in very much the same way the we as GPs respond to patients with queries about the care provided by ourselves. Accordingly, hospital matters should not fall to your GP to resolve.

Please contact the secretary of the consultant whom you are under so that you can put your query directly to the responsible doctor.

HOSPITAL PRESCRIPTIONS

If the hospital needs you to start specialist or urgent/same-day medications, it is their responsibility to provide a prescription for you, whether this is after a face-to-face appointment or a remote assessment. If this is the case, please contact the hospital doctor who has made this recommendation.

In situations where prescriptions cannot be sent electronically, hospitals do have access to prescription pads and the postal service to be able to supply you with the medication that you need.

SICK NOTES AFTER HOSPITAL CARE

For sick/fit notes following hospital admission, outpatients or operations, please ask your hospital doctor to provide you with one before you leave hospital. Despite what the hospital might say about seeing your GP for a sick note, it is the legal and contractual duty of the hospital doctor treating you to provide a fit note should you require it.

If you have already left hospital without your sick note, please contact the secretary of the consultant whom you were under. It remains a hospital responsibility to issue the first sick note after any hospital attendance. When asking for your sick note please ensure that it is for the correct/required duration - there is no legal requirement for the first note to be only two weeks if your consultant has already advised that your absence from work is going to be a lot longer.

Please download this information poster for more details.

If you still have difficulty obtaining your sick note from the hospital, please contact the PALS (Patient Advice and Liaison Service) of the hospital concerned and they can assist you.

Yours sincerely

Ivy Grove Surgery