Opening hours

Please see our appointments page for details of our appointments and opening hours.

Repeat prescriptions

Method of requesting

There are various methods to get your repeat prescription:

• 1. Drop in your repeat prescription to us
• 2. Use the new Medicines Order Line (MOL) NEW
• 3. Use Patient Access for online prescription ordering

Check below for more detail:

1. Drop in your repeat prescription to us

Use our postbox to drop your prescription off to us.

2. Medicines Order Line (MOL) NEW

Ring 0115 855 0260
Mon-Fri, 8am-4pm Request a callback from the MOL

Ordering your repeat prescription involves a quick and simple telephone call, to a dedicated person who will have time to answer any queries you may have about your repeat prescription and discuss your medication requirements.

Prescriptions will be processed easily where:

• Your medication review is in date
• You are not overusing or underusing your medication
• You have not requested extra/new items on your repeat

Once you have made the telephone call your prescription will be authorised by your usual GP and will then be sent to the pharmacy of your choice within two working days. Please then allow additional time for the pharmacy to get your prescription ready for you.

There will be some instances in which the MOL will query your medication request with us by sending us a task. The following are examples:

• Your medication review is overdue
• You have requested something not on your usual repeat, for instance past medication, new medication recently issued but not on repeat or medication never had before
• You have repeatedly not ordered some of your usual medication on repeat

For more information, please download a leaflet .

Ring the MOL

Please ring 0115 855 0260 Monday to Friday between 8am and 4pm to use the service.

Request a callback from the MOL

If you wish, you can request a callback from the MOL. This link will open in your mail app to send an email to the MOL team. Please include Ivy Grove Surgery as the GP surgery name, your name, your date of birth and your contact number. Please note this email is only for requesting a callback from the MOL and no responses will be provided by email. The MOL will aim to call you back within two working days.

3. Patient Acess for online prescription ordering

We do not take repeat prescription requests over the telephone, however, you may register for an account to order repeat prescriptions online. Please see our online services page for more details, or if you already have a Patient Access account, login now .

Processing Time

Repeat prescriptions take two working days to be processed and are available to be collected after 3.00pm on the second working day, e.g., prescriptions requested on Tuesday will be ready to collect after 3.00pm on Thursday, prescriptions requested on Friday will be available to collect after 3.00pm on Tuesday.

Collection service

The practice takes part in a repeat prescription collection service. All the local chemists are involved. You can choose which chemist you would like to collect your prescription. SHOW

Review dates

The review date near the bottom of your repeat slip indicates when you should have a medication review. There is no need to book an appointment for your review. Instead, we will write, inviting you for a review, and include the forms for you to attend for any relevant blood tests before your review. This is an essential and very important requirement, if you are to continue to take your medications safely and effectively.

Items not on repeat prescription

For items that are not on repeat prescription, you are advised to make an appointment with the doctor, as our receptionists are not permitted to issue prescription items not on repeat. Such item requests may cause a delay in the processing of your repeat prescription, extending beyond the two working day limit we specify above.

Home visits

We have a formal home visiting policy . We only visit terminally ill or bedbound patients. Please see our home visiting pages for more information.

Out of hours

In an emergency, when the surgery is closed, please ring 111 . SHOW

Blood tests

Blood tests are not carried out at the surgery. Patients can attend Ripley Hospital Phlebotomy department Monday to Friday 7.30am to 12.15pm. No appointment is necessary. Just attend the clinic and take a ticket and await your turn.

If you need to fast (starve) for the test - this means not having anything to eat or drink (apart from plain water) for 12 hours before your test. You may take your routine medications (apart from diabetic medication) as normal with water.

Test results

These generally take two weeks to be reported and viewed by the clinical staff (X-rays may take three weeks or more). Therefore if you need to ring for your result, please leave at least two weeks after your tests before you ring. Results are available after 2.00pm. Please note reception team cannot deal with calls for test results before this time. SHOW

Private work

NHS care is free at the point of contact, and involves things like seeing the doctor for a normal consultation, home visits and some types of minor surgery. You will not be charged for NHS work. However, the doctors are entitled to charge for some items of work which are outside the NHS. SHOW

Private referrals

For a private referral to see a consultant, please make an appointment to discuss this with your doctor. If appropriate, a letter will be given, usually with the consultant's private room's telephone number on the envelope. It is the patient's responsibility to make the appointment with the consultants themselves at a mutually convenient time and to take the letter with them.

Fit notes (also called sick/club/doctor's notes) SHORTCUT ivy.gs/sicknote

Sickness absence lasting less than seven days

For sickness lasting less than seven days, employees should complete a 'self certificate' form, which is obtainable from their workplace or from our downloads page.

Employer still requesting note for absence lasting less than seven days

If your employer requests a note for this period (and only if this is a requirement of your employment contract), this can only be as a private sickness certificate. You will need to make a routine appointment to see the doctor, and a fee will be payable for this certificate.

Sickness absence lasting more than seven days

For sickness lasting longer than seven days, a fit note (MED3) will be required from the doctor. This is free.

Follow-up notes for continuing sickness absence

If you need a further fit note, please try to see the same doctor who has been dealing with your problem. Even if your doctor is temporarily unavailable, for example on holiday, this non-urgent problem can wait until their return. Notes can be issued to cover previous absences from work as long as they are continuous. Repeat (ongoing) notes may be issued by booking a telephone appointment with the relevant doctor.

Further information

Patient UK has useful information on sickness certification in general practice .

Antenatal clinics

This clinic is run by the midwife attached to the practice. If you become pregnant, you will be given a 'booking appointment' with the Midwife when you are about 10 weeks pregnant. At this appointment the midwife will ask a few questions and carry out some general health checks. You will be seen regularly throughout your pregnancy either at the surgery, the local hospital, or both.

Anticoagulation (Warfarin, INR testing)

This service is provided by the practice nurse team for those patients stabilised on warfarin. This service is by appointment during surgery times.

Asthma

This service is provided by the practice nurse team. Asthma patients, particularly children, are invited to attend. This service is by appointment during surgery times.

Cervical smear tests

This service is provided by the practice nurse team. All women aged 25 to 64 (except those who have had a hysterectomy) are invited to have this test. We encourage you to accept this invitation. The service is by appointment during surgery times.

Child health (Six week check)

This service is run by the doctors and is by appointment only.

Child immunisation

This clinic is run by the treatment room nurse by appointment.

Diabetic clinic

This runs on a weekly basis and is organised by our diabetic nurse. The clinic offers advice and general health check-ups to patients diagnosed with diabetes.

Family planning and HRT

This service is provided by the practice nurse team. Emergency contraception is also available from some local chemists.

Implants and coils are provided by the GP by appointment.

Health promotion

Health checks and advice are offered by the treatment room nurse by appointment.

Medicals (HGV, Insurance etc)

This is a private service provided by the doctors. This service is provide by the doctors and is by appointment only. Paperwork and full payment (non- refundable) is required when booking the appointment. These appointments are in great demand and there is usually a waiting list. Therefore, if payment and paperwork is not received at least 1 week prior to the appointment date, the appointment will be cancelled and offered to the next person on the list.

Minor surgery and joint Injections

Minor operations and some joint injections can be performed by the doctors. Please discuss this with your doctor who will arrange for you to be put on the waiting list. An appointment will be sent to you in due course.

Travel vaccinations

Ivy Grove Surgery provides certain travel vaccinations. Please allow yourself plenty of time to obtain your travel requirements, as vaccinations can take a couple of weeks to take effect. We need at least 6 weeks’ notice prior to travel to ensure a suitable appointment is agreed.

Free travel vaccinations

The surgery supplies certain travel vaccinations free on the NHS, these include Typhoid, Hepatitis A and Diptheria/Tetanus/Polio.

Private travel vaccinations

Other vaccinations that may be required for travel would have to be provided privately. Unfortunately due to changes in professional insurance, we are unable to provide any private vaccinations (other than Yellow Fever - see below). For private travel vaccinations, please find details of some local travel clinics below:

Yellow Fever Vaccination

We are a registered Yellow Fever Centre, and we provide Yellow Fever Vaccination as a private chargeable vaccination. The fee for this is £75 (incl. certificate) - payment can be made by card or cash. When attending for Yellow Fever vaccination you will need to bring your passport with you as proof of ID for the certificate. Without this we will not be able to vaccinate you.

Travel Advice

If you wish to obtain free travel advice from us to check which vaccinations you will need, whether NHS or private, please download, read and complete the following form, one for each traveller.

Private physiotherary

This is a private service provided by the Amber Valley Physiotherapy Clinic. Appointments can be made by calling 01773 514147 .

Citizens Advice

This service is provided free for patients of Ivy Grove by appointment only.

Derbyshire Carers

Any patient, registered or not, is welcome to book an appointment with our support worker from Derbyshire Carers Association, who visits once a month. Please ring reception.