Find details on our appointment system including opening hours and what to do if we are full or when we are closed.
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Our normal opening hours are Monday to Friday, 8.00am to 6.30pm. Appointments are generally held between 8.30am and 6.00pm.
Extended hours operates on Monday and Tuesday mornings from 7.00am and on Wednesday evenings until 7.30pm. There are limited numbers of these appointments and they are booked in advance.
Extended access (hub) appointments are available every evening till 8.00pm and every weekend morning till 11.45am including all bank holidays.There are limited numbers of these appointments and they are booked in advance.
Out of hours when we are closed, please ring 111 . For more options, please see our out of hours section.
We are not a walk-in / turn-up / emergency service. Please book first to see us READ MORE
We would ask that all patients contact us by phone rather than just turn up at the surgery. This will mean you are less likely to be kept waiting. We have a doctor on duty daily and will always deal with urgent and serious problems the same day.
Appointments are to discuss one problem only READ MORE
Doctor's appointments are normally 10 minutes long. If you need to discuss further issues, please ask for a double appointment when you book. This helps the doctors to run on time and helps to prevent other patients from waiting excessively. Download an information poster .
Ring 999 if you have acute severe chest pain, or suspect a stroke READ MORE
If you have these symptoms or other emergency conditions, please do not ring for an appointment. Check our page on medical conditions for more information or visit our symptom checker for other conditions that may need emergency treatment.
Use our symptom checker or check our help page to ensure you get the right help READ MORE
Our symptom checker, help pages and team pages are provided to help you get the most appropriate help from the right person as quickly as possible. It is a guide showing you who you can turn to first, or where you can first go for help.
If we have reached safe capacity for the day and we are full, there are other options for getting the help that you need.
If you feel you are poorly, please check for symptoms of serious illness that need urgent medical attention or see if you may be able to wait until the next available appointment.
If you are looking for information on Group A Strep, please visit our information page.
Self-refer to the right service or person Urgent treatment centre (UTC) When to visit an UTC 999 for life-threatening conditions A&E for medical emergencies In a mental health crisis 111 for advice Derbyshire Mental Health Helpline Get the right help leaflet Find a phone number you need
NHS A-Z of conditions Patient.info health topics
NHS 111 online triage Patient.info symptom checker Ivy Grove symptom checker Cancer (red flag) symptoms Symptoms of serious illness Is my child poorly? Find out about and try self-care Get support for your mental health Help page - what each worker does
Downloads page Ivy Grove minor illness leaflets Self-help mental health leaflets Self-care Forum factsheets Is my child poorly? leaflet
Every weekday morning we hold an acute care clinic for patients who feel they need to be assessed the same day. If you feel you are in this group, please ring reception on the number above. READ MORE
If we are full for the day and you still require an assessment, our receptionist will liaise with the doctor on duty who will advise on how your condition will be dealt with in the appropriate manner. Please note that when we are already full, any appointment provided will be on the basis of clinical need and urgency only.
Acute care clinic information Top tips for acute care clinicThe rest of our appointments are routine pre-bookable appointments, and can be booked up to 4 weeks in advance. Our late evening appointment slots are generally for the benefit of those who work during the day. These appointments are for generally non-urgent problems that can wait several days or weeks until we are next available.
Telephone appointments can be booked for issues which:
Examples of suitable reasons for telephone appointments:
A certain number of our appointments are available to book online, for instance, smears and asthma checks. If you are eligible to book into such appointments, you will receive a text with a booking link. Please follow the directons to book.
We will be opening up more slots with other clinicians for online appointment booking.
We use the accuRx patient messaging system extensively to consult with our patients regarding tests, results and medications and to manage various long-term conditions such as blood pressure, asthma, chronic bronchitis. We use multi-stage text messaging to elicit responses from our patients and agree treatment plans with them. We also use the service to signpost patients to information, leaflets and links to our website as part of an overall care strategy.
Regarding 'online consultations', after an extremely unsatisfactory experience with a previous online consultation service provider, which actually led to a severe degradation in our services, we are currently exploring other online consultation options.
We wish to offer our patients a comprehensive service that includes online consultations, but this will only be when we are completely satisfied that by introducing such a service, the way we work will continue to be safe for our patients and our staff. Please therefore bear with us whilst we perform our due digilence and careful planning.
UPDATE: we are currently exploring the option of providing a limited number of online bookable and online consultations.
Extra appointments are available every weekday evening and weekend mornings including all bank holidays.
Appointments at the hubMissed appointments waste huge amounts of time and effort. Nationally, missed appointments cost the NHS over half a billion pounds a year, which is enough to run two hospitals. The total number of missed appointments in this surgery alone is equivalent to the loss of two weeks of GP and nurse appointments every year! READ MORE
Missed appointmentsPlease bear this in mind the next time you ring and can't get an appointment - it may be because someone didn't come to their appointment and forgot to cancel. If you could possibly be that person, please try and let us know that you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our panel.
We deal with late arrivals in a manner that helps to maintain our appointment schedules and ensure that all patients continue to receive an excellent level of service.
If you arrive more than 5 minutes late for your appointment, we will ask you to rebook your appointment. In exceptional circumstances only, and entirely at the discretion of the clinician, the clinician may still see you, however you may have to wait till the end of the session, so as not to disadvantage other patients who will have arrived on time.
Out of hours medical services for the local population are provided by Derbyshire Health United
Ring 111 Or use other options below
999 for life-threatening conditions A&E for medical emergencies Mental health crisis
Urgent treatment centre Ring 111 Ring Derbyshire Mental Health Helpline 0800 028 0077
Use 111 NHS 111 online triage Patient.info symptom checker Ivy Grove symptom checker Symptoms of serious illness Is my child poorly? leaflet
NHS A-Z of conditions Patient.info health topics
Self-refer to the right person Get the right help leaflet Find a phone number you need Help page - what each worker does
Find out about and try self-care Get support for your mental health Ivy Grove minor illness leaflets Self-help mental health leaflets Self-care Forum factsheets
© Dr Michael Wong 2022