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Appointments SHORTCUT ivy.gs/appointments

Today's important updates

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Today's appointment demand

Please note, all patients over the age of 11 years who are entering the surgery building or attending for a face-to-face appointment, will be required to wear a face covering that covers their nose and mouth as part of ongoing infection, prevention and control measures. Please see GOV.UK for current guidance, ivy.gs/masks, or view poster

Opening hours

Our normal opening hours are Monday to Friday, 8.00am to 6.30pm. Appointments are generally held between 8.30am and 6.00pm.

Extended hours operates on Wednesdays until 7.30pm. These appointments are booked in advance. CURRENTLY SUSPENDED

Extended access (hub) appointments are available every evening till 8.00pm and every weekend morning till 11.45am including all bank holidays. These appointments are booked in advance.

Out of hours when we are closed, please ring 111 for the out of hours service .

CHRISTMAS OPENING HOURS

This is generally an extremely busy time of year. If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

In line with current NHS guidance and practice philosophy, patients are encouraged to self-care and self-refer to appropriate sources of help where possible (if you're not sure who to see first, use our symptom checker or visit our help page), and find out how we're managing your condition during covid. To access support for low mood, anxiety or mental health issues, please visit our dedicated mental health support page.

If you need medical attention or advice when we are closed, please ring 111 for the out of hours service , or check our help page or symptom checker.

EMERGENCIES ONLY

Due to the covid vacc booster programme, the surgery is only dealing with emergency cases only throughout this entire period, for example, the seriously ill or those with symptoms of possible cancer. Find out how to get help now.

  • Monday December 20th - emergencies only
  • Tuesday December 21st - emergencies only
  • Wednesday December 22nd - emergencies only
  • Thursday December 23rd - emergencies only
  • Friday December 24th - emergencies only, closed 4pm
  • Saturday December 25th - closed
  • Sunday December 26th - closed
  • Monday December 27th - closed
  • Tuesday December 28th - closed
  • Wednesday December 29th - emergencies only
  • Thursday December 30th - emergencies only
  • Friday December 31st - emergencies only, closed 4pm
  • Saturday January 1st - closed
  • Sunday January 2nd - closed
  • Monday January 3rd - closed
  • Tuesday January 4th - emergencies only

Important info

We are not a walk-in / turn-up / emergency service. Please book first to see us SHOW

We would ask that all patients contact us by phone rather than just turn up at the surgery. This will mean you are less likely to be kept waiting. We have a doctor on duty daily and will always deal with urgent and serious problems the same day.

Appointments are to discuss one problem only SHOW

Doctor's appointments are normally 10 minutes long. If you need to discuss further issues, please ask for a double appointment when you book. This helps the doctors to run on time and helps to prevent other patients from waiting excessively. Download an information poster .

Ring 999 if you have acute severe chest pain, or suspect a stroke SHOW

If you have these symptoms or other emergency conditions, please do not ring for an appointment. Check our page on medical conditions for more information or visit our symptom checker for other conditions that may need emergency treatment.

Use our symptom checker or check our help page to ensure you get the right help SHOW

Our symptom checker and help pages are provided to help you get the most appropriate help as quickly as possible. It is a guide showing you who you can turn to first, or where you can first go for help.

Acute Care Clinic appointments

Every weekday morning we hold an acute care clinic for patients who feel they need to be assessed the same day. If you feel you are in this group, please ring reception on the number above.

THIS CLINIC IS BY TELEPHONE FIRST

For the foreseeable future, this clinic is run by telephone first. The doctor ringing you will decide if a subsequent face-to-face appointment is required.

CERTAIN CONDITIONS REQUIRE FACE-TO-FACE

Certain conditions require a face-to-face appointment as they cannot be dealt with satisfactorily on the telephone. Examples include: abdominal pain, new lumps (e.g., breast), dizziness, ear pain or discharge. Our receptionists will have the discretion to book you into a face-to-face slot on the day accordingly.

If we are full for the day and you still require an assessment, our receptionist will liaise with the doctor on duty who will advise on how your condition will be dealt with in the appropriate manner. Please note that when we are already full, any appointment provided will be on the basis of clinical need and urgency only.

Acute care clinic
information
Top tips for
acute care clinic

Acute care clinics

Top tips for acute care clinic

Use of the acute care clinic is subject to the following:

  • We run this new service Monday to Friday mornings
  • This clinic is designed to reduce appointment waiting times for those patients who need to see us sooner
  • It should also reduce pressure on phones as patients will not need to keep ringing back at 8am every day
  • It is for things like chest infections, childhood illness, skin conditions, acute pain, headache etc
  • This clinic is only for quick problems that have come on recently
  • Or for longer-term problems that have suddenly got worse
  • If you have a stable long-term problem or need a general review, please book a routine appointment
  • This clinic is not a replacement for self-care and self-help - visit ivy.gs/symptoms and ivy.gs/help
  • There is no pre-booking of appointments before the day - please ring on the day itself
  • Please do not just turn up at the desk expecting to be seen - we are not a walk-in service
  • Please always ring us for an appointment - you will be given a time to attend
  • You may have to wait but you will definitely be seen on the day
  • The clinic is extremely busy so we ask for your patience - you will be seen
  • Patients may be seen out of turn according to clinical priority
  • We cannot guarantee that you will be seen by any particular doctor
  • If your problem is not appropriate for the acute care clinic, you will be advised accordingly
  • We encourage self-help; please download minor illness leaflets written by our doctors at ivy.gs/downloads
  • Please use this service responsibly, otherwise it may be withdrawn without notice

Routine appointments

The rest of our appointments are routine pre-bookable appointments, and can be booked up to 4 weeks in advance. Our late evening appointment slots are generally for the benefit of those who work during the day. These appointments are for generally non-urgent problems that can wait several days or weeks until we are next available.

A LIMITED NUMBER OF ROUTINE (PREBOOKED) APPOINTMENTS ARE AVAILABLE

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

Telephone appointments

TELEPHONE APPOINTMENTS

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

Telephone appointments can be booked for issues which:

  • Do not require examination
  • Are straight-forward
  • Can be completed within 5 minutes
  • You are certain about

Examples of suitable reasons for telephone appointments:

  • Reviews of some long term conditions (e.g., thyroid disorder)
  • Administrative requests and forms (e.g., sick notes)
  • Minor illness advice
  • Simple medication requests or advice on medication

You will be given a time around which the doctor will ring you when the doctor gets to that point in their surgery. If following the call, the doctor decides you do need to be seen, you will be booked a face to face appointment as appropriate. The doctor will try to ring you twice. If we are not able to get through to you, please rebook your telephone appointment.

IF YOU MIGHT NEED TO BE SEEN FACE-TO-FACE

If you think there is a chance you may need to be seen face-to-face, please do not book a telephone appointment

Hub appointments

Extra appointments are available every weekday evening and weekend mornings including all bank holidays.

Appointments
at the hub

Hub appointments

  • Provided by Amber Valley Health
  • Held at Church Farm Primary Care Centre
  • Evening & weekend appointments
  • Includes all bank holidays
  • May see doctor/nurse from any neighbouring practice
  • Ring reception to book

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Missed and Late Appointments

Missed appointments waste huge amounts of time and effort. Nationally, missed appointments cost the NHS over half a billion pounds a year, which is enough to run two hospitals. The total number of missed appointments in this surgery alone is equivalent to the loss of two weeks of GP and nurse appointments every year! SHOW

Please bear this in mind the next time you ring and can't get an appointment - it may be because someone didn't come to their appointment and forgot to cancel. If you could possibly be that person, please try and let us know that you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our panel.

If you are more than ten minutes late for your appointment, you will only be seen at the discretion of the doctor or nurse and you may have to wait until the end of surgery.

Missed
appointments

Missed and late appointments

Out of Hours

In an emergency, when the surgery is closed, please ring 111. When you ring you will be directly connected to Derbyshire Health United who provides out of hours medical services for the local population.

If you need medical help out of hours, you may also attend an Urgent Treatment Centre.

For a full list of services that you can self-refer to, without the need to speak to or see a GP first, including for medical emergencies, please see our self-referral index.

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