To get the right help quickly, we encourage all patients to check the resources below before ringing us.
NHS official help
How we're working
Coronavirus queries
September 2020 update
eConsult now live
Get the right help
Try self-care
Check symptoms
Who you gonna call?
ALL FACE-TO-FACE APPOINTMENTS ARE SUSPENDEDSHOW
This is to keep all patients and staff safe.
In order to protect our staff and other patients, we are screening all patients for fever, respiratory or viral illness before enabling you to book any appointment with us.
Please be aware that lying about your condition is now unlawful.
Under new emergency legislation, The Health Protection (Coronavirus) Regulations 2020 , it is an offence to provide false or misleading information intentionally or recklessly to any person carrying out a function under these Regulations.
Please be honest with your condition as you might otherwise put yourself and others at risk.
eConsult is not an emergency service. In fact General Practice itself is not an emergency service either. If you have an acute medical emergency, like a suspected heart attack or stroke, or heavy bleeding, you must contact 999 or attend A&E immediately. Please do not submit an eConsult. If you are unsure what to do, ring 111, use the 111 online triage service or visit our symptom checker or help page.
If you submit an eConsult before 2pm, you will receive a response same day. After this time, you will get a response before the end of the next working day.
Example responses from us might include a text or email with advice or a prescription, an offer of a telephone call to assess further, face to face appointment at the surgery or a request to contact another more appropriate service.
These responses and decisions are made on the basis of clinical need and appropriateness.
ECONSULT AVAILABLE MONDAY TO FRIDAYSHOW
eConsult is available from Monday 6.00am through to Friday 6.30pm. Outside of these times, if your need is urgent, please call 111.
ECONSULT USAGES - DO'S AND DON'TSSHOW
eConsult can be used for many things, however, some conditions/requests are not appropriate for eConsult. Please consult the table below for some examples:
PLEASE USE ECONSULT
DON'T USE ECONSULT
Medical advice
Palliative care please call us
Admin, paperwork, forms
End-of-life care please call us
Fit note requests
Bedbound patients needing attention please call us
Follow-up with a doctor
Nursing home residents please call us
Medication requests and queries
Repeat prescriptions hand in slip, use online service or NHS App
Results queries
Babies less than 6 months old please call us
LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?SHOW
There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.
We urge anyone affected during these hugely difficult times to please visit the dedicated section we have set up on mental health resources and support.
You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
Our normal opening hours are Monday to Friday, 8.00am to 6.30pm. Appointments are generally held between 8.30am and 6.00pm.
Extended hours operates on Wednesdays until 7.30pm. These appointments are booked in advance.
Extended access (hub) appointments are available every evening till 8.00pm and every weekend morning till 11.45am including all bank holidays. These appointments are booked in advance. Info here
IMPORTANT INFORMATION ABOUT OUR APPOINTMENT SYSTEM
We are not a walk-in / turn-up / emergency service. Please book first to see usSHOW
We would ask that all patients ring us and book an appointment first before arriving at the surgery. This will mean you are less likely to be kept waiting. We have a doctor on duty daily and will always deal with urgent and serious problems the same day.
Appointments are to discuss one problem onlySHOW
Doctor's appointments are normally 10 minutes long. If you need to discuss further issues, please ask for a double appointment when you book. This helps the doctors to run on time and helps to prevent other patients from waiting excessively. Download an information poster .
Ring 999 if you have acute severe chest pain, or suspect a strokeSHOW
If you have these symptoms or other emergency conditions, please do not ring for an appointment. Check our page on medical conditions for more information or visit our symptom checker for other conditions that may need emergency treatment.
Use our symptom checker or check our help page to ensure you get the right helpSHOW
Our symptom checker and help pages are provided to help you get the most appropriate help as quickly as possible. It is a guide showing you who you can turn to first, or where you can first go for help.
In line with official advice from Derbyshire CCGs and NHS England, we actively promote self-care to all our patients. Please visit our self-care page or type the shortcut ivy.gs/selfcare
GET THE RIGHT HELP
Many appointments are taken up by patients who could have tried self-care, self-referred or seen another professional. Check our help page or type the shortcut ivy.gs/help
ACUTE CARE CLINICS
If you have tried self-care already, we hold Acute Care Clinics every weekday morning. These are booked by ringing reception in the morning. Please do not just turn up!
HUB APPOINTMENTS
Extra appointments are available every weekday evening and each weekend morning, even on Christmas Day and all other bank holiday days. Find out more below
TELEPHONE APPOINTMENTS
If you feel your condition can be entirely dealt with in a 5 minute telephone call without the need for examination, feel free to book a telephone appointment
WINTER ILLNESS ADVICE
Help yourself get through winter by visiting our dedicated winter illness page or type the shortcut ivy.gs/winter
Types of appointment
We run a full appointment system, with different types of appointments available throughout the day. Click a button below to go to the relevant section.
Every weekday morning we hold acute care clinics for patients who feel they need to see us the same day. If you feel you need to be seen urgently the same day, please ring reception on the number above.
If we are full for the day and you require to be seen, the doctor on duty may ring you to ask for more information about your condition so that it may be dealt with in the appropriate manner.
Acute care clinic information
Top tips for acute care clinic
Acute care clinics
Top tips for acute care clinic
Use of the acute care clinic is subject to the following:
We run this new service Monday to Friday mornings
This clinic is designed to reduce appointment waiting times for those patients who need to see us sooner
It should also reduce pressure on phones as patients will not need to keep ringing back at 8am every day
It is for things like chest infections, childhood illness, skin conditions, acute pain, headache etc
This clinic is only for quick problems that have come on recently
Or for longer-term problems that have suddenly got worse
If you have a stable long-term problem or need a general review, please book a routine appointment
The rest of our appointments are routine pre-bookable appointments, and can be booked up to 4 weeks in advance. Our late evening appointment slots are generally for the benefit of those who work during the day. These appointments are for generally non-urgent problems that can wait several days or weeks until we are next available.
Telephone appointments can be booked for issues which:
Do not require examination
Are straight-forward
Can be completed within 5 minutes
You are certain about
Examples of suitable reasons for telephone appointments:
Reviews of some long term conditions (e.g., thyroid disorder)
Administrative requests and forms (e.g., sick notes)
Minor illness advice
Simple medication requests or advice on medication
You will be given a time around which the doctor will ring you when the doctor gets to that point in their surgery. If following the call, the doctor decides you do need to be seen, you will be booked a face to face appointment as appropriate. The doctor will try to ring you twice. If we are not able to get through to you, please rebook your telephone appointment.
IF YOU MIGHT NEED TO BE SEEN FACE-TO-FACE
If you think there is a chance you may need to be seen face-to-face, please do not book a telephone appointment
Hub appointments
HUB APPOINTMENTS DURING THE PANDEMIC
From July 4, 2020, a limited number of slots will be available to book for smear taking and from July 18, 2020, telephone appointments will be available. Please contact us as usual to book one of these appointments.
Extra appointments are available every weekday evening and weekend mornings including all bank holidays.
May see doctor/nurse from any neighbouring practice
Ring reception to book
Missed and Late Appointments
Missed appointments waste huge amounts of time and effort. Nationally, missed appointments cost the NHS over half a billion pounds a year, which is enough to run two hospitals. The total number of missed appointments in this surgery alone is equivalent to the loss of two weeks of GP and nurse appointments every year!SHOW
Please bear this in mind the next time you ring and can't get an appointment - it may be because someone didn't come to their appointment and forgot to cancel. If you could possibly be that person, please try and let us know that you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our panel.
If you are more than ten minutes late for your appointment, you will only be seen at the discretion of the doctor or nurse and you may have to wait until the end of surgery.
Missed
appointments
Missed and late appointments
Out of Hours
In an emergency, when the surgery is closed, please ring 111. When you ring you will be directly connected to Derbyshire Health United who provides out of hours medical services for the local population.
