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Use the official NHS online triage service to get medical help
Or get official NHS health advice for your condition (including when to contact the GP)

If you don't wish to use NHS online services, you can always check our website: self-care and self-referral resources (if you're not sure who to see first, use our symptom checker or visit our help page), and find out how we're managing your condition during covid

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LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?

Start accessing help and support now

We've seen a huge increase in the numbers of patients whose mental health and wellbeing have been affected due to the current situation.

For advice on self-help, self-referral to counselling and other support, including what to do in a crisis please download our counselling and self-referral info leaflet .

We have also collected many helpful resources to support patients and we strongly encourage you to visit our mental health help and support area so that you can start to get to help that you need.

You can also ring the Mental Health Support Line which is available 24/7 to any Derbyshire resident of any age, the number to call is 0800 028 0077 .

You can self-refer to any of these services without needing to speaking to a GP first. These services will also refer you to other services where deemed clinically appropriate.

Please start to get the help you need:

Self-care & self-referral Counselling & Therapy All mental health help & support 24hr support line info Ring 24hr support line Sleep advice Resources for children Resources for teens Resources for adults Resources for older age Mental health leaflets Dementia support

What to do in a crisis:

If you feel at imminent risk of self-harm, please seek help urgently. You are not alone. You can ring us, contact NHS111, dial 999, speak to the Samaritans, present yourself to the nearest A&E department, speak to your counsellor, your community psychiatric nurse, the crisis team (if you are under their care) or confide in a trusted friend or family member.

Ring us Ring 111 Ring 999 Ring Samaritans 116 123 Royal Derby Hospital Accident & Emergency

 

HOW TO ACCESS THE HELP YOU NEED

In line with current NHS guidance and practice philosophy, patients are encouraged to self-care and self-refer to appropriate sources of help where possible (if you're not sure who to see first, use our symptom checker or visit our help page), and find out how we're managing your condition during covid. To access support for low mood, anxiety or mental health issues, please visit our dedicated mental health support page.

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

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LATEST APPOINTMENT NEWS
SHOW

We are open, as we have been throughout the pandemic, but we are assessing patients remotely by telephone and/or video chat and only calling in those patients for a face-to-face review where it is deemed clinically necessary.

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

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LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?
SHOW

There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.

We urge anyone affected during these extremely difficult times to please visit the dedicated section we have set up on mental health resources and support or type ivy.gs/covid-mentalhealth.

You can also download our information leaflet on self-help, counselling and other support, including what to do in a crisis.

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WINTER ILLNESS ADVICE
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Help yourself get through winter by visiting our dedicated winter illness page, which has many resources and links to helpful sites and leaflet downloads.

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Opening hours

Our normal opening hours are Monday to Friday, 8.00am to 6.30pm. Appointments are generally held between 8.30am and 6.00pm.

Extended hours operates on Wednesdays until 7.30pm. These appointments are booked in advance.CURRENTLY SUSPENDED

Extended access (hub) appointments are available every evening till 8.00pm and every weekend morning till 11.45am including all bank holidays. These appointments are booked in advance. Info here

Out of hours when we are closed, please ring 111 for the out of hours service .

Important information about our appointment system

We are not a walk-in / turn-up / emergency service. Please book first to see us SHOW

We would ask that all patients contact us by phone rather than just turn up at the surgery. This will mean you are less likely to be kept waiting. We have a doctor on duty daily and will always deal with urgent and serious problems the same day.

Appointments are to discuss one problem only SHOW

Doctor's appointments are normally 10 minutes long. If you need to discuss further issues, please ask for a double appointment when you book. This helps the doctors to run on time and helps to prevent other patients from waiting excessively. Download an information poster .

Ring 999 if you have acute severe chest pain, or suspect a stroke SHOW

If you have these symptoms or other emergency conditions, please do not ring for an appointment. Check our page on medical conditions for more information or visit our symptom checker for other conditions that may need emergency treatment.

Use our symptom checker or check our help page to ensure you get the right help SHOW

Our symptom checker and help pages are provided to help you get the most appropriate help as quickly as possible. It is a guide showing you who you can turn to first, or where you can first go for help.

ACUTE CARE CLINICS ARE SUSPENDED

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

Acute Care Clinic appointments

Every weekday morning we hold acute care clinics for patients who feel they need to see us the same day. If you feel you need to be seen urgently the same day, please ring reception on the number above.

If we are full for the day and you require to be seen, the doctor on duty may ring you to ask for more information about your condition so that it may be dealt with in the appropriate manner.

Acute care clinic
information
Top tips for
acute care clinic

Acute care clinics

Top tips for acute care clinic

Use of the acute care clinic is subject to the following:

  • We run this new service Monday to Friday mornings
  • This clinic is designed to reduce appointment waiting times for those patients who need to see us sooner
  • It should also reduce pressure on phones as patients will not need to keep ringing back at 8am every day
  • It is for things like chest infections, childhood illness, skin conditions, acute pain, headache etc
  • This clinic is only for quick problems that have come on recently
  • Or for longer-term problems that have suddenly got worse
  • If you have a stable long-term problem or need a general review, please book a routine appointment
  • This clinic is not a replacement for self-care and self-help - visit ivy.gs/symptoms and ivy.gs/help
  • There is no pre-booking of appointments before the day - please ring on the day itself
  • Please do not just turn up at the desk expecting to be seen - we are not a walk-in service
  • Please always ring us for an appointment - you will be given a time to attend
  • You may have to wait but you will definitely be seen on the day
  • The clinic is extremely busy so we ask for your patience - you will be seen
  • Patients may be seen out of turn according to clinical priority
  • We cannot guarantee that you will be seen by any particular doctor
  • If your problem is not appropriate for the acute care clinic, you will be advised accordingly
  • We encourage self-help; please download minor illness leaflets written by our doctors at ivy.gs/downloads
  • Please use this service responsibly, otherwise it may be withdrawn without notice

ROUTINE APPOINTMENTS ARE SUSPENDED

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

Routine appointments

The rest of our appointments are routine pre-bookable appointments, and can be booked up to 4 weeks in advance. Our late evening appointment slots are generally for the benefit of those who work during the day. These appointments are for generally non-urgent problems that can wait several days or weeks until we are next available.

TELEPHONE APPOINTMENTS

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

Telephone appointments

Telephone appointments can be booked for issues which:

  • Do not require examination
  • Are straight-forward
  • Can be completed within 5 minutes
  • You are certain about

Examples of suitable reasons for telephone appointments:

  • Reviews of some long term conditions (e.g., thyroid disorder)
  • Administrative requests and forms (e.g., sick notes)
  • Minor illness advice
  • Simple medication requests or advice on medication

You will be given a time around which the doctor will ring you when the doctor gets to that point in their surgery. If following the call, the doctor decides you do need to be seen, you will be booked a face to face appointment as appropriate. The doctor will try to ring you twice. If we are not able to get through to you, please rebook your telephone appointment.

IF YOU MIGHT NEED TO BE SEEN FACE-TO-FACE

If you think there is a chance you may need to be seen face-to-face, please do not book a telephone appointment

HUB APPOINTMENTS ARE NOW VIA ECONSULT

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

Hub appointments

Extra appointments are available every weekday evening and weekend mornings including all bank holidays.

Appointments
at the hub

Hub appointments

  • Provided by Amber Valley Health
  • Held at Church Farm Primary Care Centre
  • Evening & weekend appointments
  • Includes all bank holidays
  • May see doctor/nurse from any neighbouring practice
  • Ring reception to book

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Missed and Late Appointments

Missed appointments waste huge amounts of time and effort. Nationally, missed appointments cost the NHS over half a billion pounds a year, which is enough to run two hospitals. The total number of missed appointments in this surgery alone is equivalent to the loss of two weeks of GP and nurse appointments every year! SHOW

Please bear this in mind the next time you ring and can't get an appointment - it may be because someone didn't come to their appointment and forgot to cancel. If you could possibly be that person, please try and let us know that you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our panel.

If you are more than ten minutes late for your appointment, you will only be seen at the discretion of the doctor or nurse and you may have to wait until the end of surgery.

Missed
appointments

Missed and late appointments

Out of Hours

In an emergency, when the surgery is closed, please ring 111. When you ring you will be directly connected to Derbyshire Health United who provides out of hours medical services for the local population.

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