IVY GROVE SURGERY ivy.gs eConsult Coronavirus GP 2.0 Help Symptoms Self-care Register

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LATEST APPOINTMENT NEWS
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We are open, as we have been throughout the pandemic, but we are assessing patients remotely by telephone and/or video chat and only calling in those patients for a face-to-face review where it is deemed clinically necessary.

By default, access to GP appointments are now via the eConsult online consultation service.

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FACE-TO-FACE BOOKING SUSPENDED
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This is to keep all patients and staff safe.

In order to protect our staff and other patients, we are screening all patients for fever, respiratory or viral illness before enabling you to book any appointment with us.

Please be aware that deliberately providing inaccurate information about your condition is now unlawful.

Under new emergency legislation, The Health Protection (Coronavirus) Regulations 2020 , it is an offence to provide false or misleading information intentionally or recklessly to any person carrying out a function under these Regulations.

Please be honest with your condition as you might otherwise put yourself and others at risk.

We strongly encourage use of online self-care and help services during this very difficult time for everyone.

All patients are advised to use eConsult if they feel they need an appointment.

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ACCESS TO A GP IS NOW VIA ECONSULT
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Access to a GP is now via the eConsult online consultation service. This involves completing a simple online form to get advice and treatment from us.

If you need help from us, or want to find out more, please go to our eConsult page or type the shortcut ivy.gs/econsult.

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LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?
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There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.

We urge anyone affected during these extremely difficult times to please visit the dedicated section we have set up on mental health resources and support or type ivy.gs/covid-mentalhealth.

You can also download our information leaflet on self-help, counselling and other support, including what to do in a crisis.

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WINTER ILLNESS ADVICE
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Help yourself get through winter by visiting our dedicated winter illness page, which has many resources and links to helpful sites and leaflet downloads.

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Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results)?

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Use eConsult and get a response before the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Contact your doctor online and get help by the end of the next working day or sooner

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Requests before 2pm will receive a same day response
The NHS App can also be used to submit eConsults

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Sick child? Ask your doctor for help by filling out a quick form

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NB: works for adults too!
The NHS App can also be used to submit eConsults

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Get sick notes and recent test results online

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Fill out a quick form and get what you need by the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Contact your doctors before 2pm and get a response before end of day

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If you submit your request after 2pm you will get a response by the end of the next working day
The NHS App can also be used to submit eConsults

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Feeling under the weather? Get help and advice from your doctor by completing a simple online form

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Requests before 2pm will receive a same day response
The NHS App can also be used to submit eConsults

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No more hanging on the phone to contact the practice - next time submit an eConsult online, wherever you are

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If you need an appointment, we'll arrange one with you
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When patients submit an eConsult, it could save an appointment for someone else, which might be you

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Let us decide how to care for you - we will respond by the end of the next working day or sooner
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Take control of your treatment - you can use eConsult to access NHS information on hundreds of conditions online and how to treat them

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Select your condition on eConsult then click the 'I want to help myself' option
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With eConsult, you can get the help you need online - if you really do need to be seen in person, we'll let you know

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Requests submitted before 2pm will receive a response same day
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Escape the wait - next time you need information or advice from your doctor, fill out an eConsult

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There's no need to call the practice at 8am in the hope you'll be seen today - do it online, it's quicker
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Opening hours

Our normal opening hours are Monday to Friday, 8.00am to 6.30pm. Appointments are generally held between 8.30am and 6.00pm.

Extended hours operates on Wednesdays until 7.30pm. These appointments are booked in advance.CURRENTLY SUSPENDED

Extended access (hub) appointments are available every evening till 8.00pm and every weekend morning till 11.45am including all bank holidays. These appointments are booked in advance. Info here

Out of hours when we are closed, please ring 111 for the out of hours service.

Important information about our appointment system

We are not a walk-in / turn-up / emergency service. Please book first to see us SHOW

We would ask that all patients contact us via eConsult rather than just turn up at the surgery. This will mean you are less likely to be kept waiting. We have a doctor on duty daily and will always deal with urgent and serious problems the same day.

Appointments are to discuss one problem only SHOW

Doctor's appointments are normally 10 minutes long. If you need to discuss further issues, please ask for a double appointment when you book. This helps the doctors to run on time and helps to prevent other patients from waiting excessively. Download an information poster .

Ring 999 if you have acute severe chest pain, or suspect a stroke SHOW

If you have these symptoms or other emergency conditions, please do not ring for an appointment. Check our page on medical conditions for more information or visit our symptom checker for other conditions that may need emergency treatment.

Use our symptom checker or check our help page to ensure you get the right help SHOW

Our symptom checker and help pages are provided to help you get the most appropriate help as quickly as possible. It is a guide showing you who you can turn to first, or where you can first go for help.

ACUTE CARE CLINICS ARE SUSPENDED

Access to a GP is now via eConsult. If you need help from us, please go to our eConsult page to find out more or type the shortcut ivy.gs/econsult

Acute Care Clinic appointments

Every weekday morning we hold acute care clinics for patients who feel they need to see us the same day. If you feel you need to be seen urgently the same day, please ring reception on the number above.

If we are full for the day and you require to be seen, the doctor on duty may ring you to ask for more information about your condition so that it may be dealt with in the appropriate manner.

Acute care clinic
information
Top tips for
acute care clinic

Acute care clinics

Top tips for acute care clinic

Use of the acute care clinic is subject to the following:

  • We run this new service Monday to Friday mornings
  • This clinic is designed to reduce appointment waiting times for those patients who need to see us sooner
  • It should also reduce pressure on phones as patients will not need to keep ringing back at 8am every day
  • It is for things like chest infections, childhood illness, skin conditions, acute pain, headache etc
  • This clinic is only for quick problems that have come on recently
  • Or for longer-term problems that have suddenly got worse
  • If you have a stable long-term problem or need a general review, please book a routine appointment
  • This clinic is not a replacement for self-care and self-help - visit ivy.gs/symptoms and ivy.gs/help
  • There is no pre-booking of appointments before the day - please ring on the day itself
  • Please do not just turn up at the desk expecting to be seen - we are not a walk-in service
  • Please always ring us for an appointment - you will be given a time to attend
  • You may have to wait but you will definitely be seen on the day
  • The clinic is extremely busy so we ask for your patience - you will be seen
  • Patients may be seen out of turn according to clinical priority
  • We cannot guarantee that you will be seen by any particular doctor
  • If your problem is not appropriate for the acute care clinic, you will be advised accordingly
  • We encourage self-help; please download minor illness leaflets written by our doctors at ivy.gs/downloads
  • Please use this service responsibly, otherwise it may be withdrawn without notice

ROUTINE APPOINTMENTS ARE SUSPENDED

Access to a GP is now via eConsult. If you need help from us, please go to our eConsult page to find out more or type the shortcut ivy.gs/econsult

Routine appointments

The rest of our appointments are routine pre-bookable appointments, and can be booked up to 4 weeks in advance. Our late evening appointment slots are generally for the benefit of those who work during the day. These appointments are for generally non-urgent problems that can wait several days or weeks until we are next available.

TELEPHONE APPOINTMENTS ARE NOW VIA ECONSULT

Access to a GP is now via eConsult. If you need help from us, please go to our eConsult page to find out more or type the shortcut ivy.gs/econsult

Telephone appointments

Telephone appointments can be booked for issues which:

  • Do not require examination
  • Are straight-forward
  • Can be completed within 5 minutes
  • You are certain about

Examples of suitable reasons for telephone appointments:

  • Reviews of some long term conditions (e.g., thyroid disorder)
  • Administrative requests and forms (e.g., sick notes)
  • Minor illness advice
  • Simple medication requests or advice on medication

You will be given a time around which the doctor will ring you when the doctor gets to that point in their surgery. If following the call, the doctor decides you do need to be seen, you will be booked a face to face appointment as appropriate. The doctor will try to ring you twice. If we are not able to get through to you, please rebook your telephone appointment.

IF YOU MIGHT NEED TO BE SEEN FACE-TO-FACE

If you think there is a chance you may need to be seen face-to-face, please do not book a telephone appointment

HUB APPOINTMENTS ARE NOW VIA ECONSULT

Access to a GP is now via eConsult. If you need help from us, please go to our eConsult page to find out more or type the shortcut ivy.gs/econsult

Hub appointments

Extra appointments are available every weekday evening and weekend mornings including all bank holidays.

Appointments
at the hub

Hub appointments

  • Provided by Amber Valley Health
  • Held at Church Farm Primary Care Centre
  • Evening & weekend appointments
  • Includes all bank holidays
  • May see doctor/nurse from any neighbouring practice
  • Ring reception to book

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Missed and Late Appointments

Missed appointments waste huge amounts of time and effort. Nationally, missed appointments cost the NHS over half a billion pounds a year, which is enough to run two hospitals. The total number of missed appointments in this surgery alone is equivalent to the loss of two weeks of GP and nurse appointments every year! SHOW

Please bear this in mind the next time you ring and can't get an appointment - it may be because someone didn't come to their appointment and forgot to cancel. If you could possibly be that person, please try and let us know that you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our panel.

If you are more than ten minutes late for your appointment, you will only be seen at the discretion of the doctor or nurse and you may have to wait until the end of surgery.

Missed
appointments

Missed and late appointments

Out of Hours

In an emergency, when the surgery is closed, please ring 111. When you ring you will be directly connected to Derbyshire Health United who provides out of hours medical services for the local population.