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USE OFFICIAL NHS ONLINE TRIAGE SERVICE

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Use the official NHS online triage service to get medical help
Or get official NHS health advice for your condition (including when to contact the GP)

If you don't wish to use NHS online services, you can always check our website: self-care and self-referral resources (if you're not sure who to see first, use our symptom checker or visit our help page), and find out how we're managing your condition during covid

NHS 111 ONLINE
NHS HEALTH ADVICE
RING 111

= recommended

 

HOW TO ACCESS THE HELP YOU NEED

In line with current NHS guidance and practice philosophy, patients are encouraged to self-care and self-refer to appropriate sources of help where possible (if you're not sure who to see first, use our symptom checker or visit our help page), and find out how we're managing your condition during covid. To access support for low mood, anxiety or mental health issues, please visit our dedicated mental health support page.

If you need medical help, please ring us during working hours, call 111 , use the NHS 111 online service or visit NHS Health A-Z . If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only.

SELF-CARE SELF-REFER CHECK YOUR SYMPTOMS GET THE RIGHT HELP HELP DURING COVID MENTAL HEALTH SUPPORT COVID VACC INFO CORONAVIRUS INFO RING US TO BOOK APPOINTMENTS RING 111 FOR ADVICE NHS 111 ONLINE TRIAGE NHS HEALTH A-Z ADVICE LATEST NEWS UPDATE
LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?
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There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.

We urge anyone affected during these extremely difficult times to please visit the dedicated section we have set up on mental health resources and support or type ivy.gs/covid-mentalhealth.

You can also download our information leaflet on self-help, counselling and other support, including what to do in a crisis.

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Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results)?

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We will respond to eConsults before the end of the next working day

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Contact your doctor online and get help by the end of the next working day

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We will respond to eConsults before the end of the next working day

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Sick child? Ask your doctor for help by filling out a quick form

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NB: works for adults too!

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Get sick notes and recent test results online

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Fill out a quick form and get what you need by the end of the next working day

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Fill out a form to get a response before end of the next working day

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We will respond to eConsults before the end of the next working day

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Feeling under the weather? Get help and advice from your doctor by completing a simple online form

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We will respond to eConsults before the end of the next working day

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No more hanging on the phone to contact the practice - next time submit an eConsult online, wherever you are

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If you need an appointment, we'll arrange one with you

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When patients submit an eConsult, it could save an appointment for someone else, which might be you

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We will respond to eConsults before the end of the next working day

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Take control of your treatment - you can use eConsult to access NHS information on hundreds of conditions online and how to treat them

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Select your condition on eConsult then click the 'I want to help myself' option

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With eConsult, you can get the help you need online - if you really do need to be seen in person, we'll let you know

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We will respond to eConsults before the end of the next working day

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Escape the wait - next time you need information or advice from your doctor, fill out an eConsult

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We will respond to eConsults before the end of the next working day

DOORS LOCKED BUT DEFINITELY OPEN
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Contrary to utterly demoralising and irresponsible media reporting slating GPs for being closed and not seeing patients, we are open, as we have been throughout the pandemic, but we are assessing patients remotely by telephone and/or video chat and only calling in those patients for a face-to-face review where it is deemed clinically necessary.

FOR SAFETY REASONS DO NOT COME TO SURGERY

This is for the health and safety of all patients and our staff, and in line with national guidance on preventing spread of coronavirus.

We will only unlock the doors to let you in if you have been specifically invited to attend by us, otherwise you will be turned away.

WE WILL LET YOU KNOW IF WE NEED TO SEE YOU

If you have been given a booked appointment time to see a clinician, please attend alone (where possible) wearing a face covering and arriving on time.

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TRY THE NHS APP
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You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, submit eConsults and more.

If you already use Patient Access you can
continue to use it. You can use the NHS App as well.

Find out more or
type ivy.gs/nhsapp.

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STAFF TRAINING DATES
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We are closed roughly once a month from 12.30pm for staff training. This is for the benefit of our staff and to improve patient care.

  • January 20th, 2021
  • February 17th, 2021
  • March 13th, 2021
  • April 21st, 2021
  • May 19th, 2021
  • June 16th, 2021
  • July 14th, 2021
  • September 15th, 2021
  • October 20th, 2021
  • November 17th, 2021
  • December 15th, 2021

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HOW WE'RE WORKING DURING COVID
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Visit our General Practice 2.0 page for detailed information on how we are managing your specific conditions during the coronavirus pandemic or type ivy.gs/gp2.

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WOUND CARE AND DRESSINGS UPDATE
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We are not funded to provide complex wound dressings
  • No formal wound care and dressing service from Oct 1, 2019
  • For simple post-op dressings, please book with us
  • For any injury-related wounds please visit Minor Injuries Unit (MIU)
  • For complex dressings call District Nurses on 01332 546900
Video on
wound dressings

Wound dressing update

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WINTER ILLNESS ADVICE
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Help yourself get through winter by visiting our dedicated winter illness page, which has many resources and links to helpful sites and leaflet downloads.

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IVY GROVE NEWS NEWSLETTER
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Our newsletters are available to download. To get the next issue sent directly to you by email, please consider joining our mailing list.

The newsletters are currently suspended - please read our status update pages instead.

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MINOR INJURIES UNIT (MIU)
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We are unable to provide a minor injury service to patients. We would kindly ask that any patient with an injury or with a condition that can be seen at the Minor Injuries Unit (MIU), to present themselves directly to the local MIU, which is at Ripley Hospital, Slack Lane.

Conditions seen in MIU

  • Bites and stings
  • Burns and scalds
  • Cuts and grazes
  • Foreign bodies in the skin
  • Minor head injuries
  • Minor wound infections
  • Road traffic accidents
  • Sprains and strains (including whiplash and back injuries)

Minor Injuries Unit 01773 571403

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TOP TIPS
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Please see our new hints and tips page on getting the most our of your GP service. Includes our popular Day in the Life and Did You Know series from our newsletter.

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SELF-CARE RESOURCES
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Please visit our extensive self-care resources on our website as you might find the answer you are looking for.

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CHANGE OF NAME OR ADDRESS
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Please notify us immediately of any change of name, address or telephone number so that we may update our records. Telephone numbers, including a current mobile number, are very important for emergency purposes, particularly if a patient is ex-directory. Please use our contact form or ring or write to us (address and telephone number shown below).

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CAN'T FIND WHAT YOU'RE LOOKING FOR?
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Please visit our FAQs page or use search.

Really tiny link about GP earnings

For some reason, NHS England requires all GPs to publsh their earnings. Hmmm. Wonder what that's all about then?

We think we have an idea

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