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IVY GROVE SURGERY ivy.gs eConsult Coronavirus GP 2.0 Help Symptoms Self-care Register

Latest news

ACCESS TO A GP IS NOW VIA ECONSULT
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Access to a GP is now via the eConsult online consultation service. This involves completing a simple online form to get advice and treatment from us.

If you need help from us, or want to find out more, please go to our eConsult page or type the shortcut ivy.gs/econsult.

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LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?
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There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.

We urge anyone affected during these extremely difficult times to please visit the dedicated section we have set up on mental health resources and support or type ivy.gs/covid-mentalhealth.

You can also download our information leaflet on self-help, counselling and other support, including what to do in a crisis.

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READ OUR LATEST UPDATE
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Every month we publish an update on what is happening at the surgery. Please read our latest update or type ivy.gs/status.

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Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results)?

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Use eConsult and get a response before the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Contact your doctor online and get help by the end of the next working day or sooner

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Requests before 2pm will receive a same day response
The NHS App can also be used to submit eConsults

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Sick child? Ask your doctor for help by filling out a quick form

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NB: works for adults too!
The NHS App can also be used to submit eConsults

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Get sick notes and recent test results online

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Fill out a quick form and get what you need by the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Contact your doctors before 2pm and get a response before end of day

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If you submit your request after 2pm you will get a response by the end of the next working day
The NHS App can also be used to submit eConsults

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Feeling under the weather? Get help and advice from your doctor by completing a simple online form

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Requests before 2pm will receive a same day response
The NHS App can also be used to submit eConsults

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No more hanging on the phone to contact the practice - next time submit an eConsult online, wherever you are

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If you need an appointment, we'll arrange one with you
The NHS App can also be used to submit eConsults

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When patients submit an eConsult, it could save an appointment for someone else, which might be you

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Let us decide how to care for you - we will respond by the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Take control of your treatment - you can use eConsult to access NHS information on hundreds of conditions online and how to treat them

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Select your condition on eConsult then click the 'I want to help myself' option
The NHS App can also be used to submit eConsults

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With eConsult, you can get the help you need online - if you really do need to be seen in person, we'll let you know

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Requests submitted before 2pm will receive a response same day
The NHS App can also be used to submit eConsults

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Escape the wait - next time you need information or advice from your doctor, fill out an eConsult

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There's no need to call the practice at 8am in the hope you'll be seen today - do it online, it's quicker
The NHS App can also be used to submit eConsults

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Please wait whilst the eConsult banner loads...

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econsult logo

Escape the wait - next time you need information or advice from your doctor, fill out an eConsult

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There's no need to call the practice at 8am in the hope you'll be seen today - do it online, it's quicker

FIND OUT MORE
NHS APP

Find out more about eConsult

DOORS LOCKED BUT DEFINITELY OPEN
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Contrary to utterly demoralising and irresponsible media reporting slating GPs for being closed and not seeing patients, we are open, as we have been throughout the pandemic, but we are assessing patients remotely by telephone and/or video chat and only calling in those patients for a face-to-face review where it is deemed clinically necessary.

By default, access to GP appointments are now via the eConsult online consultation service.

FOR SAFETY REASONS DO NOT COME TO SURGERY

This is for the health and safety of all patients and our staff, and in line with national guidance on preventing spread of coronavirus.

We will only unlock the doors to let you in if you have been specifically invited to attend by us, otherwise you will be turned away.

WE WILL LET YOU KNOW IF WE NEED TO SEE YOU

If you have been given a booked appointment time to see a clinician, please attend alone (where possible) wearing a face covering and arriving on time.

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TRY THE NHS APP
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You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, submit eConsults and more.

If you already use Patient Access you can
continue to use it. You can use the NHS App as well.

Find out more or
type ivy.gs/nhsapp.

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STAFF TRAINING DATES
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We are closed roughly once a month from 1.30pm for staff training. This is for the benefit of our staff and to improve patient care.

  • January 15th, 2020
  • February 19th, 2020
  • March 18th, 2020
  • April 15th, 2020
  • May 20th, 2020
  • June 17th, 2020
  • July 15th, 2020
  • August 19th, 2020
  • September 16th, 2020
  • October 21st, 2020
  • November 18th, 2020
  • December 16th, 2020

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HOW WE'RE WORKING DURING COVID
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Visit our General Practice 2.0 page for detailed information on how we are managing your specific conditions during the coronavirus pandemic or type ivy.gs/gp2.

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WOUND CARE AND DRESSINGS UPDATE
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We are not funded to provide complex wound dressings
  • No formal wound care and dressing service from Oct 1, 2019
  • For simple post-op dressings, please book with us
  • For any injury-related wounds please visit Minor Injuries Unit (MIU)
  • For complex dressings call District Nurses on 01332 546900
Video on
wound dressings

Wound dressing update

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WINTER ILLNESS ADVICE
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Help yourself get through winter by visiting our dedicated winter illness page, which has many resources and links to helpful sites and leaflet downloads.

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IVY GROVE NEWS NEWSLETTER
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Our ewsletters are available to download. To get the next issue sent directly to you by email, please consider joining our mailing list.

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MINOR INJURIES UNIT (MIU)
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We are unable to provide a minor injury service to patients. We would kindly ask that any patient with an injury or with a condition that can be seen at the Minor Injuries Unit (MIU), to present themselves directly to the local MIU, which is at Ripley Hospital, Slack Lane.

Conditions seen in MIU

  • Bites and stings
  • Burns and scalds
  • Cuts and grazes
  • Foreign bodies in the skin
  • Minor head injuries
  • Minor wound infections
  • Road traffic accidents
  • Sprains and strains (including whiplash and back injuries)

Minor Injuries Unit 01773 571403

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TOP TIPS
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Please see our new hints and tips page on getting the most our of your GP service. Includes our popular Day in the Life and Did You Know series from our newsletter.

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SELF-CARE RESOURCES
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Please visit our extensive self-care resources on our website as you might find the answer you are looking for.

If you feel you need to speak or see the doctor, please contact use via the eConsult service.

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CHANGE OF NAME OR ADDRESS
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Please notify us immediately of any change of name, address or telephone number so that we may update our records. Telephone numbers, including a current mobile number, are very important for emergency purposes, particularly if a patient is ex-directory. Please use our contact form or ring or write to us (address and telephone number shown below).

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CAN'T FIND WHAT YOU'RE LOOKING FOR?
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Please visit our FAQs page or use search.

Really tiny link about GP earnings

For some reason, NHS England requires all GPs to publish their earnings. Hmmm. Wonder what that's all about then?

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Covid restrictions continue!
November update | Flu jabs
Access to GP is via eConsult