FLU CAMPAIGN 2026-27

Skip section Back to menuMenu

Save The Date – our 2026 Flu Vaccination Campaign is coming!

We're delighted to announce that our annual Flu Vaccination Campaign is just around the corner, and we're looking forward to welcoming you once again.

Our first flu clinic will be held on:

Saturday 3rd October 2026

Last year's flu campaign was a tremendous success, and we would like to say a heartfelt thank you to all of our patients who chose to have their vaccination with us. Your support helped us protect many people within our community against seasonal flu, and we hope to make this year's campaign even more successful.

If you are eligible for a free NHS flu vaccination, please look out for your invitation, which will be sent to all eligible patients over the coming weeks. Once you receive your invitation, we encourage you to book your appointment with us as soon as possible.

By choosing to have your vaccination at the practice, you're not only protecting yourself, your loved ones and those around you—you are also supporting your local GP practice, helping us continue to provide these important preventative health services within our community.

Our friendly team of GPs, nurses and healthcare staff will be on hand throughout the day to make your visit as quick, easy and as welcoming as possible. We look forward to seeing familiar faces and meeting many of you throughout our clinic.

Autumn COVID-19 Booster

Patients who are eligible for the Autumn COVID-19 Booster Vaccination will also be invited to receive this at the same appointment wherever possible, making it even more convenient to protect yourself against both COVID-19 and seasonal flu in one visit. Please note that it is completely safe to have both flu and covid jabs at the same time, if you are eligibile.

Again – Save the date!

Saturday 3rd October 2026

We can't wait to welcome you and fulfil another fantastic turnout for this year's vaccination programme.

Together, let's keep ourselves, our families and our community healthy this winter. We look forward to seeing you soon!

The Ivy Grove Surgery Team

Flu page

 

DR GREER'S RUNNING UPDATE

Skip section Back to menuMenu

Dr Greer now gives us an update on her recent marathon:

If you have read previous additions of the newsletter or have been in to the surgery over recent months then you will know that I ran my second London marathon in April 2026 in support of The Miscarriage Association, which is a charity very close to my heart, having suffered from two previous miscarriages between my two children.

For those of you who have been following my running journey, I started running in 2017 shortly after the birth of my daughter as a way to get fit and have some much needed "me time" away from the responsibilities of work and home life.

I ran my first half marathon towards the end of 2017 and needless to say I got the running bug! I have completed a host of races and running challenges over the years as a way to push myself and to raise money for Miscarriage charities which has becomes something I am very passionate about.

Miscarriage affects 1 in 4 pregnancies, and despite this frightening statistic there are very few charities or support services available to those who have been affected by pregnancy loss. This is why I continue to talk about miscarriage and raise money so that those affected in future will have access to the support that is so desperately needed.

Marathon day this year was an incredibly tough one for me. I had been struggling with an injured calf for several weeks prior to race day which had affected my training, and I wasn't sure how well it would hold up. It was also an incredibly hot day in the Capital, and my Irish ancestry has not adapted me well to running in hot weather!

The first 10 miles went relatively smoothly but then the heat became intolerable and my calf flared up meaning that I had to stop and start for the last 16 miles! This was not part of the plan but the most important thing for me on the day was to get across that finish line safely and that is what I did!

I want to say a huge thank you to all the staff and patients at Ivy Grove who have helped me raise a grand total of £3,184 for The Miscarriage Association.

Now the dust has settled and I have fully recovered from my injury I am chomping at the bit for my next challenge which is The Great North Run which takes place on September 13th 2026.

I am raising money for Miscarriage UK and have a much more modest target of £500 to raise.

If you wish to donate via my JustGiving page, any amount, no matter how small, would be greatly appreciated.

We have received such positive feedback regarding the book stall that I set up in the waiting room towards the end of last year and all proceeds from this will go towards Miscarriage UK. Books are available for a small donation of either cash or via a QR code displayed around the surgery. Do pop in and have a look and let reception know if you would like to donate any of your unwanted books to keep the stall going. I really appreciate all the support.

Needless to say, we wish Dr Greer every success in the Great North Run next month. If you wish to support Dr Greer, please scan the QR code in the poster on the left, or click the support link below.

Support Dr Greer now Miscarriage Association NHS Miscarriage NHS Exercise

 

GREENER GENERAL PRACTICE UPDATE

Skip section Back to menuMenu

Dr Neely continues her series of articles on Greener General Practice.

We had a positive meeting with our landlords a few weeks ago looking at potential improvements to the building including making it more energy efficient as well as solar panels. These improvements if approved are likely to take a few years to happen unfortunately.

We planted an apple tree and some currant bushes earlier this year and actually had our first harvest...9 blackcurrants! We're looking to make some more improvements to the grounds slowly with the help of the gardeners.

If you would like to be involved please let us know. We would like to make it more wildlife friendly and provide some fruit and more shade.

Contact us

 

DR NEELY'S BIKE EVENT

Skip section Back to menuMenu

With Dr Greer taking on the London marathon again, I also had unfinished business at a bike ultra event. Consisting of 730km and 9,609m elevation gain with 70% off road. This was a large dose of type 2 fun, but unlike the front runners I had the goal of finishing, sleeping enough and stopping for a pub lunch or so.

May Bank Holiday brought the first of our heatwaves this year, and whilst it meant not having to pack as many warm clothes, it provided more challenges of refuelling water in remote parts of Yorkshire. The organiser had marked resupply points and toilets on the route map, so it was mainly a case of getting on with it (but not too quickly).

The heat caused a high rate of attrition and my plan of going steady and trying to enjoy as much as possible was working out well. I'd catch a chap up only for them to have to drop out and try and make their way back to the start (not easy!).

I had bad moments, the second morning I had to have a mid-morning nap halfway up a mountain but once I got to the top I took it easy down into the valley until I found a great pub in Swaledale where I stuffed myself and had alcohol-free cider. They refilled my 6l of water I'd got through that morning and I slowly went on my way again, only to feel shonky again about tea time. So I got pizza in Northallerton and rode up into the North York Moors to eat the rest of it cold and have a good night sleep in my bivvy tent.

The wildlife on the moors was amazing, hares, grouse, curlews, oyster catchers and loads of birds of prey. When I got to the coast the next afternoon I was starting to feel the hard work so headed to the Premier inn in Scarborough after a very large ice cream and a stop at a local shop to stock up on easy-to-eat food.

By day 4 the heat was causing issues with sweaty hands and feet getting deep blisters making it uncomfortable to hold onto the handlebars or pedal at times. I was very glad to roll over the Humber Bridge in time to get food and a bed at a local pub.

I set off as usual about 4.00am to make it as far as possible back only to discover my feet and hands were not great. I had planned to have a short bivvy on Holme Moss to enjoy the descent the next morning but had to stop earlier due to the thunderstorms forecast overnight. I really didn't fancy being up high with a bike which would act like a portable lighting conductor!

Dodging the remains of the thunderstorms the next morning I went over the last of the big hills and rolled down from Stoodley Pike into Hebden Bridge to finish. I'd used 22,000 kcal and really wanted to fill up the empty energy tanks, clean myself properly (I didn't feel I'd got the bog smell fully off me from day 3 after a tumble) and get a new back wheel for my poor bike, which was starting to feel interesting on any flattish surface.

I'd eaten rice pudding, baby food, drank lots of milk and resorted to energy drinks (my stomach didn't like them) to get enough calories in me as well as fruit and nut packets and really didn't want to see a peanut M&M again for quite a while. Out of all the entrants, only 11 people finished the full course and I was the only woman finisher.

It was an amazing experience and I have signed up for a smaller one in September. And I'd welcome any donation to Dr Greer's fundraising for the Miscarriage Association.

Hospital care page Expedite appointment page

 

REMOVALS FROM PATIENT LIST

Skip section Back to menuMenu

Don't become a ghost patient!

We are getting reports from some of you who have found out that you have been inadvertently removed from our patient list even though you did not move out of the practice area and/or did not request removal. This has been part of a national 'list cleansing' exercise by NHS England (NHSE) / Primary Care Support England (PCSE) that has adversely affected many GP surgeries all over the country.

The aim of the list cleansing exercise is to clear 'ghost patients' - someone who stays on a GP practice list after moving away, changing contact details, or not seeing a doctor for a long time.

As of August 2026, the ongoing list cleansing drive has removed almost 710,000 patients from GP practice lists across England since the intensified process began in November 2025. In fact, the process has accelerated, such that over 200,000 patients have been removed just the last month.

Practices all over England have found that the drive to remove patients has been so aggressive, that NHSE/PCSE have actually been removing very many real patients! Literally thousands of them. We could go into the multitude of reasons why NHSE is doing this, but will reserve that for another time, needless to say, it's not good for patients and not good for General Practice as a whole to have entire swathes of real patients, along with their matching funding, removed from GP surgery lists.

Please check the poster on the top left for more information. Although it is from the medical committee in London, the information presented is relevant nationwide.

This list cleansing drive has affected seemingly random patients, even those who have only just seen us recently and those under active treatment as well as some quite vulnerable patients. In some cases, entire families have been removed!

We must point out that these patient removals have been made directly by NHS England and not by us, and are usually carried out if patients do not respond to a letter sent out to them by NHS England or PCSE, asking them to confirm their details.

Given patients have been removed from our patient list over the course of some months, and are no longer on our system, it is difficult to know the full extent of the problem, but no urgent action is required by the majority of our patients.

Please DO NOT contact us to check if you are still registered, as we will be inundated with calls!

If you use the NHS App, you will be able to check if you are still registered with us.

If you are still living within our practice area, and happen to get in touch with us and we discover that you have been removed from our patient list inadvertently, please let us know at the time of calling and we can re-register you.

Going forward, please be aware, if you do get a letter from NHS England or PCSE, or if you get a text, letter or call from us, asking you to confirm your details, please don't ignore and assume it's just spam, or a scam, please do respond, otherwise you might find you will be removed from our patient list without you even knowing it.

If you are then removed, you would then need to go through the inconvenience of re-registering in order to access GP services.

We encourage you to share this article with your family members or friends who are registered with us, so that all of you know to respond if/when the time comes.

The following video also puts this serious issue in a more light-hearted manner.

NHS app page Are you a ghost patient? poster Are you a ghost patient? video

 

LETTERS FOR EXAMS ETC

Skip section Back to menuMenu

Exam season might be over, but just a reminder that the surgery does not write GP letters for students missing exams or course work, as such letters do not replace the parent or guardian's explanation about a student's absence or illness, or a teacher or school's prior knowledge of a student's condition.

We have created a new information page which provides more details, please click the link below. the JCQ also provides details of both special considerations or self-certification regarding student performance or illness, such it be appropriate.

GP letter for exams page JCQ (Joint Council for Qualifications)

 

INFOGRAPHIC POSTERS

We continue our series of information posters and present the latest selection below. These posters are being used by GP surgeries all over the UK, on waiting room noticeboards, TV screens and GP websites and social media. As well as informing patients and the public about General Practice, they have been used for staff training purposes too. We hope you find them interesting.

 

DID YOU KNOW ABOUT UNFUNDED WORK? PART 4 - WHAT WOULD IT TAKE FOR GPs TO DO UNFUNDED WORK?

Skip section Back to menuMenu

This poster is part 4 of a series of 7 on unfunded work, commissioned by Derby & Derbyshire LMC. This one explains what it would take for GPs to do unfunded work.

 

DID YOU KNOW ABOUT UNFUNDED WORK? PART 5 - WHAT WOULD HAPPEN IF GPs CONTINUED UNFUNDED WORK?

Skip section Back to menuMenu

This poster is part 5 of a series of 7 on unfunded work, commissioned by Derby & Derbyshire LMC. This one describes what would happen if GPs continued unfunded work.

 

DID YOU KNOW ABOUT UNFUNDED WORK? PART 6 - WHAT HAPPENS WHEN OTHERS ASK GPS TO DO UNFUNDED WORK?

Skip section Back to menuMenu

This poster is part 6 of a series of 7 on unfunded work, commissioned by Derby & Derbyshire LMC. This one explains the consequences hen others ask GPs to do unfunded work.

 

DID YOU KNOW ABOUT UNFUNDED WORK? PART 7 - WHAT CAN YOU DO ABOUT UNFUNDED WORK?

Skip section Back to menuMenu

This poster is part 7 of a series of 7 on unfunded work, commissioned by Derby & Derbyshire LMC. This one explains what you can do about unfunded work.

 

DID YOU KNOW ABOUT PATIENT SAFETY? PART 2 - ESSENTIAL SAFE WORKING

Skip section Back to menuMenu

This poster is part of a series on patient safety. The airline industry is founded on the principle of passenger safety. Meanwhile the NHS England it seems, is focussed on getting as many people crammed into GP surgeries as possible, on increasing activity regardless, on promoting limitless demand. This has an impact, and the casualty of this is patient safety. NHS England has ignored GP leaders pleas to make the system safer, not only for patients, but also for GPs and their teams.

 

DID YOU KNOW ABOUT PATIENT SAFETY? PART 3 - THE FATAL FLAW OF PUSHING ACCESS ABOVE ALL

Skip section Back to menuMenu

This poster continues the series on patient safety. There has been a relentless push for 'access', despite GPs having open doors and already being the single most accessible professional in the whole country. Again, pleas from GP leaders to maintain patient safety have been ignored.

 

DID YOU KNOW ABOUT PATIENT SAFETY? PART 4 - MORE OPEN DOORS

Skip section Back to menuMenu

This poster continues the series on patient safety. The government's answer to GP leaders' pleas to maintain patient safety has been to say that GPs are lazy, slow and obstructive. GPs have also been accused of being backward in promoting technology, despite them already being at the forefront of exploiting technical means to provide care.

 

DID YOU KNOW ABOUT PATIENT SAFETY? PART 5 - THE IMPACT OF UNCONTROLLED ACCESS

Skip section Back to menuMenu

This poster continues the series on patient safety and warns of the consequences of pushing everything to same day care. Those with less urgent but nonetheless equally important conditions, like long term health conditions, those with multiple medications, those who need health targets met, like blood pressure and blood sugar control, will be left by the wayside as GPs concentrate on dealing with the relentless tide of same day care.

Because if everything is 'urgent', then nothing is urgent. There will be dire consequences for those vulnerable patients and for the overall health of the nation. The problem is, it won't be noticed or felt for a few years, but it will have an impact. Follow the red arrows and numbered sections to see what will happen. You read/heard it here first.

 

DID YOU KNOW ABOUT PATIENT SAFETY? PART 6 - ACCESS VS. CONTINUITY

Skip section Back to menuMenu

This poster continues the series on patient safety. One of the major impacts of pushing same day care is that all continuity will go out of the window. As the GP surgery has to offer same day care, it may mean you won't be able to see the same GP each time. You will need to start from scratch, and/or get a different opinion each time. This is not safe for you, or your doctor.

Indeed, studies have repeatedly shown that continuity helps to save patients' lives, however in the push for making everything same day, the government has ignored GP leaders' warnings on the need to maintain continuity and patient safety.

There is a small price to pay for continuity, which is there might be a little wait for your regular doctor. There is a price to pay for the convenience of same day access, that price is large, and we would actually say it's more of a sacrifice, and that sacrifice is continuity and by extension, patient safety.

 

DID YOU KNOW ABOUT ONLINE CONSULT REQUESTS?

Skip section Back to menuMenu

This poster is aimed at helping patients to make the most of online consultations. Medicine has always been about taking a detailed history and an examination, followed by necessary investigations (if any), then a diagnosis and a management plan. This is what helps to keep patients and doctors safe.

In the relentless push for convenience and same day access, we have all forgotten the above time-honoured principle, and are expected to diagnose, treat and manage patients who fill out a form, often with the barest of clinical details presented. This poster helps you to use these forms as effectively as possible, and if you help your doctor, they can help you.

Never fill out an online form if you have an urgent matter, or need a quicker response, always ring us first!

 

PCN FACEBOOK PAGE

Skip section Back to menuMenu

Jodie Cook, PCN Development Lead for AVH Ltd & ARCH PCN, now introduces the new Facebook page for the PCN. AVH is Amber Valley Health, the employing authority behind ARCH PCN.

ARCH PCN is the Primary Care Network that brings together nine GP practices across Alfreton, Ripley, Crich, and Heanor. Together, we offer more health services. We now have a Facebook page where we share updates, local health and wellbeing information, and news about upcoming events.

Search for 'ARCH Primary Care Network' on Facebook, or click the button below to follow us or visit the AVH website.

PCN Facebook page Amber Valley Health website

 

CENTENARY OF IVY GROVE SURGERY

Skip section Back to menuMenu

Just a reminder to all patients that 2027 is a special year for Ivy Grove!

2027 marks the 100th year anniversary of Ivy Grove Surgery!

SHORTCUT ivy.gs/centenary

Incredibly, next year represents one hundred years since Ivy Grove Surgery started. During this time, the NHS was incepted, and we have had various NHS reorganisations through the years. The following is just a list of some of them.

• GPs as independent contractors to the NHS
• Regional health authorities
• Area/district health authorities (AHAs)
• GP fundholding
• Hospital trusts
• Strategic health authorities (SHAs)
• Primary care groups (PCGs)
• Primary care trusts (PCTs)
• Clinical commissioning groups (CCGs)
• NHS England (NHSE)
• Sustainability and Transformation Partnerships (STPs)
• Integrated care boards (ICBs)

Politicians, governments and various NHS bodies have come and gone, but GP surgeries have been the stable force that has provided family and community care all along, based on the key foundation of long-term doctor-patient relationships.

We want to celebrate the surgery's remarkable milestone with you, our patients and the community, and as part of the planning process, we do need your help.

Do you have experience or knowledge of the history of the practice, or any of the doctors who used to work at Ivy Grove Surgery? Do you have any photos of the previous surgeries located elsewhere, or of staff who used to work at the surgery? Do you have any interesting stories to tell about care in times gone by? We would love to hear them all! And it would be amazing to be able to share your stories with the wider patient population.

The following are just some examples of the sort of things we are looking for:

• Photos of the old surgery
• Photos and stories of past staff of Ivy Grove
• Newspaper articles about the surgery or healthcare articles from the past
• Old prescriptions or registration cards
• Any knowledge of the previous doctors at the surgery
• Stories or anecdotes about past care or old-fashioned treatments, including medications, tinctures and concoctions or information on medical instruments that you are happy to share
• Personal accounts of your experience with the NHS when it was in its infancy (1948)
• Accounts of technology, records, equipment in the olden days
• Information on affiliated organisations, for example, neighbouring surgeries, Ripley Hospital, including maternity care at Ripley Hospital and local GPs delivering babies (!)
• Ripley town, old photos and how it has evolved over the years
• And finally, any profiles, life stories and memories from any of our 100+ year old patients in the practice?

We're still thinking about how we can present all of this, and how we're going to celebrate with you, and which other organisations we want to invite to join us, but first we need to see what you all come up with!

To whet your appetites on the sort of thing we are looking for, you can view a series of videos that we made from the historical account of one of our former receptions, now retired, the lovely Tina:

Diabetes in Days Gone By - Part 1 Diabetes in Days Gone By - Part 2 Diabetes in Days Gone By - Part 3 Diabetes in Days Gone By - Part 4 Diabetes in Days Gone By - Part 5 Diabetes in Days Gone By - Part 6

If you can help and you are happy for your contribution to be published, please complete our online form using the link below. We have set the form to allow attachments, such as files, photos or other documents, but an account with Google will be required if you wish to upload (please note that if you do need a Google account, you can use your existing email address to register one, you don't need to sign up for a brand new Google/Gmail email address).

As well as using the button below, you can also reach the centenary form with the shortcut ivy.gs/100-form.

Or if you prefer, you can drop your material off at the reception desk, marking your envelope with 'Centenary' or '100' celebrations', or if you need the material back, we can take a colour photocopy of your items whilst you wait.

IGS Centenary Online Form

Let's get together and start planning our celebrations!

 

CANCER SCREENING

Skip section Back to menuMenu

Dr Greer now presents some information about cancer screening.

As the cancer and palliative care lead GP at Ivy Grove I thought I would update you all on NHS screening services in the UK.

Screening is for people without symptoms. It can save lives by finding conditions at an early stage when treatment is more likely to be successful.

There are three national cancer screening programmes in the UK: breast, bowel and cervical. A new lung cancer screening programme is slowly being introduced for people at high risk of lung cancer.

There are screening programmes which detect other types of conditions as well (not cancer) including Diabetic Eye Screening (Retinopathy), Aneurysm screening and NHS health checks which screen for various underlying health conditions such as high blood pressure and high cholesterol.

If you are in an eligible group, then you should be invited automatically for screening.

It's important to read the information provided with your invitation, so you can decide if you'd like to take part or not. If you ever have any questions or aren't sure about having screening, then please contact us to discuss this further as there are often things we can do to make screening easier or less worrisome.

Even if you've been screened recently or had a previously normal result, it's important to tell your doctor if you notice anything that's not normal for you as symptoms may need to be investigated with different tests.

Please see the attached poster which gives further information on the different types of screening programmes or visit cruk.org/screening to read more. This link also provides important information about screening if you are transgender or non-binary.

As we all know, prevention is better than cure. To find out more about prevention and early signs that may suggest cancer please see the following.

Please check the resources below, which include our cancer red flags page which details symptoms to look out for.

Cancer screening poster Cancer research leaflets Cancer red flags

 

POSITIVE FEEDBACK RECEIVED

Skip section Back to menuMenu

Thank you for all the positive feedback that we continue to receive. We are thankful for everyone who has been able to show their appreciation - please continue sending your comments in.

You can use our public profile on Google, or if you prefer a channel a little more private, you can use our contact form, or simply call into reception or at the front desk to leave your feedback with our staff.

Many thanks.

I would like to thank Abigail for the way she dealt with my daughter's enquiry and I'm grateful for her fitting her in today – TN

I've just called to praise Tracey for being 'excellent' – BB

I want to pass on thanks for your understanding, 'what a brilliant GP, many thanks' – SD

I would like to say a huge thank you to Dr Axten for the text regarding my results - I really appreciate it and want to pass on my thanks – DW

Thank you for your advice yesterday regarding my husband. Turns out it was what you thought it was and he is now recovering well – PD

I am very happy with how our doctors have dealt with my issue and would like to pass on a very big thank you! – MM

Sending my thanks for being seen today by both Dr Axten and Kelly. I was very impressed at being seen so quickly – KC

I'm ringing especially to ask if you would pass on my grateful thanks to Dr Greer; she was so lovely when she was speaking to me and my daughter to sort her out - I was very emotional but just wanted everyone to know how well we were all dealt with and I will be forever grateful – JW

I want to say how 'delightful' Alfred [GP registrar] had been in my consultation - he was very thorough and so friendly, it was like having a chat with a friend - I am very impressed – JQ

I have been very worried about my health and I can't praise Dr Jackson [locum GP] enough, she was so lovely to me and made me feel so much better about everything – JH

I would like to thank everyone for their help, although I still can't fill a review in. I was seen very quickly – MM

I would like to pass on a huge thank you to Dr Lavender after my appointment today. She has really helped me with my issue and I can't thank her enough and will be forever grateful – BH

I have now moved out of the area (with regret) but I would like to thank everyone at the surgery for all the excellent care I have received while I have been a patient here for over the last 50 years – BH

Dr Lavender was wonderful and in fact every time she calls the surgery everyone is great with me – BH

Just wanted to say thank you for your excellent service, from receptionist to Dr Mian [locum GP], the speed and care that was given, I was quite worried about my condition, managed to get sorted extremely fast and the hospital found a way to get me seen, from bloods to      , thankfully it wasn't a life changing condition, but it did fill me with confidence going forward. Thank you again – PR

Hello, I'd love to leave a positive feedback for one of your nurses. I had a       the other day and she was absolutely fantastic! Explained everything prior to the       and was very thorough yet gentle whilst      . She was very polite and chatty, simply one of the nicest nurses I've ever met. She deserves a recognition! Wish all the nurses and doctors were as fabulous as she is. I'd like to wish her all the best on her maternity and hope she'll come back and stay with ivy Grove Surgery after her time off. – MH

Ivy Grove staff are amazing. They are always extremely busy but always take the time to deal with patients no matter how long it takes. Lindsey always goes the extra mile, thank you – LP

Dr Wong was excellent and gave really good information – AA

I recently accompanied my mother to an appointment with Dr Nirban whom we found excellent. She was very thorough with the consultation, very professional, caring and friendly. Also we have in recent times had telephone appointments with both Dr Axten and Dr Neeley who are also both excellent doctors. All of the nurses are always very kind and caring and reception staff are also very friendly. We highly recommend this GP practice! – AB

I've had appointments with the Senior Nurse Tracey Clark at this surgery, for an injury that needed ongoing treatment. Tracey is such a professional, she is kind and abundantly knowledgeable. She is very thorough and always explains exactly how the healing process is progressing, in a clear and concise way. Tracey is a real asset to the surgery and I'm grateful to have had her care and support throughout – D

Kelly was absolutely amazing, she took out my stitches didn't feel a thing and a really genuinely nice lady – CT

Regarding my recent visit to the surgery with       problem I was seen by Suzanne and I am to try a new       which we hope will alleviate the problem of a      . I was treated with courtesy and respect and I fully appreciate that the surgery are doing the best for me. Thankyou – BB

Staff were really lovely and ever so helpful, the surgery was clean and tidy, the appointment was on time – SW

Been today, to see Suzanne Wilson today, she was extremely thorough and reassuring, this is the second time I have seen her, both times had excellent service – CS

She doesn't try to rush you out if you have more than one problem. Always goes that extra mile to help and follows up on you personally. And is very pleasant to speak to. Treats you like a person. Suzanne the ex-paramedic, 10 out of 10 – MP

 

 

FINALLY...

Back to menuMenu

We hope you enjoyed this (slightly shorter) issue of the newsletter. We are continuing to improve our medical staffing over the coming months and will introduce you to our new salaried doctor, Dr Shiripinda.

Stay well and we will see you next issue, but please don't forget to let us have your stories and photos for Ivy Grove's centenary celebrations!

Kind regards

Ivy Grove Surgery