IVY GROVE SURGERY ivy.gs eConsult Covid vacc GP 2.0 Help Symptoms Self-care Register

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ALL CALLS ARE RECORDED
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All calls made to and from the surgery are recorded for monitoring and training purposes. All recordings made are kept strictly confidential and will not be made available to third parties unless directed by law

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GET IN TOUCH ABOUT NON-MEDICAL MATTERS
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You can use our online form to get in touch about non-medical matters, like issues with the website, queries regarding our services, comments and compliments.

Please do not use the online form for complaints or anything that requires medical or consultation advice.

If you need medical advice, please use our eConsult online consultation service.

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OUR POSTAL ADDRESS
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Ivy Grove Surgery
Steeple Drive
Ripley
Derbyshire
DE5 3TH

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NEED A GP? PLEASE USE ECONSULT
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Access to a GP is now via the eConsult online consultation service. This involves completing a simple online form to get advice and treatment from us.

If you need help from us, or want to find out more, please go to our eConsult page or type the shortcut ivy.gs/econsult.

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Suggestions and Compliments

We welcome suggestions regarding the services we provide. Many patient suggestions have been acted upon and resulted in an improvement in our services, so please let us know your ideas.

Equally, when we have got it right, it would be good if you let us know, so that we can continue the services in the manner most appreciated by our patients.

If you have been happy with your treatment at Ivy Grove Surgery, we encourage you to leave positive feedback at other online sources:

Complaints

The impact of
NHS complaints

The impact of NHS complaints

Ivy Grove Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the majority of cases concerns can be resolved quite easily. If you have any complaints, please let our Practice Manager know. SHOW

However, if you prefer you can write to NHS England, PO Box 16738, Redditch, B97 9PT or telephone 0300 311 22 33 or email england.contactus@nhs.net

For further information on our complaints procedure please ask for our complaints information leaflet, or you can download it.

Get in touch with us

BEFORE WE SHOW OUR CONTACT FORM, PLEASE NOTE:

We DO NOT provide any consultation services via email - any queries of a medical nature will receive a standard reply asking the sender to complete a full eConsult.

All submissions to our website are subject to our privacy policy.

If you need information on:

You may use this form for:

  • Non-medical matters only - e.g., change of phone number
  • Feedback about the website
  • Reporting issues with online services
  • Compliments - also feel free to post on our NHS Choices page at bit.ly/nhsivy [registration required]
  • Requests from other practices to share our content

DO NOT use this form for:

  • Medical advice or queries of any sort - use eConsult instead
  • Complaints - ring or write to us instead; never submit confidential medical information on a form
  • Requests to add your links to our pages - we ignore spam

Full national lockdown
March update | Covid jabs | Dr Wordley
Access to GP is via eConsult