IVY GROVE SURGERY ivy.gs eConsult Coronavirus GP 2.0 Help Symptoms Self-care Register

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ALL CALLS ARE RECORDED
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All calls made to and from the surgery are recorded for monitoring and training purposes. All recordings made are kept strictly confidential and will not be made available to third parties unless directed by law

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GET IN TOUCH ABOUT NON-MEDICAL MATTERS
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You can use our online form to get in touch about non-medical matters, like issues with the website, queries regarding our services, comments and compliments.

Please do not use the online form for complaints or anything that requires medical or consultation advice.

If you need medical advice, please use our eConsult online consultation service.

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OUR POSTAL ADDRESS
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Ivy Grove Surgery
Steeple Drive
Ripley
Derbyshire
DE5 3TH

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ACCESS TO A GP IS NOW VIA ECONSULT
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Access to a GP is now via the eConsult online consultation service. This involves completing a simple online form to get advice and treatment from us.

If you need help from us, or want to find out more, please go to our eConsult page or type the shortcut ivy.gs/econsult.

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Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results)?

Use eConsult and get a response before the end of the next working day or sooner

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Contact your doctor online and get help by the end of the next working day or sooner

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Sick child? Ask your doctor for help by filling out a quick form

NB: works for adults too!

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Get sick notes and recent test results online

Fill out a quick form and get what you need by the end of the next working day or sooner

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Contact your doctors before 2pm and get a response before end of day

If you submit your request after 2pm you will get a response by the end of the next working day

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Suggestions and Compliments

We welcome suggestions regarding the services we provide. Many patient suggestions have been acted upon and resulted in an improvement in our services, so please let us know your ideas.

Equally, when we have got it right, it would be good if you let us know, so that we can continue the services in the manner most appreciated by our patients.

If you have been happy with your treatment at Ivy Grove Surgery, we encourage you to leave positive feedback at other online sources:

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Complaints

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The impact of NHS complaints

Ivy Grove Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the majority of cases concerns can be resolved quite easily. If you have any complaints, please let our Practice Manager know. SHOW

However, if you prefer you can write to NHS England, PO Box 16738, Redditch, B97 9PT or telephone 0300 311 22 33 or email england.contactus@nhs.net

For further information on our complaints procedure please ask for our complaints information leaflet, or you can download it.

Get in touch with us

DO NOT USE THIS FORM IF YOU NEED MEDICAL ADVICE

This contact form is for getting in touch with us on non-medical matters only, such as queries regarding the website or our services. Submissions via this form are not monitored regularly.

If you need medical advice, please use our eConsult service.

If you have a complaint, please ring or write to us. Please do not submit any detailed confidential medical information on this form.

All submissions to our website are subject to our privacy policy.

Positive feedback is welcomed on this form, or on our official NHS Choices page at bit.ly/nhsivy (registration required).

Covid restrictions continue!
November update | Flu jabs
Access to GP is via eConsult