WE Ivy Grove Surgery : Contact Us
IVY GROVE SURGERY ivy.gsCoronavirus Covid vacc Self-care Self-refer Symptoms Help GP 2.0 Register

Contact us SHORTCUT ivy.gs/contact

contact us

Contact information

On this page
Click to find out more

ALL CALLS ARE RECORDED
SHOW

All calls made to and from the surgery are recorded for monitoring and training purposes. All recordings made are kept strictly confidential and will not be made available to third parties unless directed by law

HIDE

OUR POSTAL ADDRESS
SHOW

Ivy Grove Surgery
Steeple Drive
Ripley
Derbyshire
DE5 3TH

Google Maps

HIDE

GET IN TOUCH ABOUT NON-MEDICAL MATTERS ONLY
SHOW

You can use our online form to get in touch about non-medical matters, like issues with the website, queries regarding our services, comments and compliments.

Please do not use the online form for complaints or anything that requires medical or consultation advice.

If you need medical advice, please use our eConsult online consultation service.

HIDE

Suggestions and Compliments

We welcome suggestions regarding the services we provide. Many patient suggestions have been acted upon and resulted in an improvement in our services, so please let us know your ideas.

Equally, when we have got it right, it would be good if you let us know, so that we can continue the services in the manner most appreciated by our patients.

If you have been happy with your treatment at Ivy Grove Surgery, we encourage you to leave positive feedback at other online sources:

Complaints

The impact of
NHS complaints

The impact of NHS complaints

Ivy Grove Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the majority of cases concerns can be resolved quite easily. If you have any complaints, please let our Practice Manager know. SHOW

However, if you prefer you can write to NHS England, PO Box 16738, Redditch, B97 9PT or telephone 0300 311 22 33 or email england.contactus@nhs.net

For further information on our complaints procedure please ask for our complaints information leaflet, or you can download it.

Get in touch with us

WE DO NOT PROVIDE MEDICAL ADVICE VIA THIS FORM

Any queries of a medical nature submitted using this contact form will receive a standard reply asking the sender to call us during working hours, or use NHS 111 online or eConsult (available at certain times only)

All submissions to our website are subject to our privacy policy

If you need information on:

You may use this form for:

  • Non-medical matters only - e.g., change of phone number
  • Feedback about the website - e.g., something is broken
  • Reporting issues with online services - but also check here if Patient Access isn't working
  • Compliments - also feel free to post on our NHS Choices page at bit.ly/nhsivy [registration required]
  • Requests from other practices to share/use our content - our website is visited by people from all over the UK and we welcome practices who wish to link to us or use our content

Do not use this form for:

  • Medical advice or queries of any sort - ring us, use NHS 111 online or eConsult (available at certain times only)
  • Complaints - ring or write to us instead; never submit confidential medical information on a form
  • Requests to add your website or links to our pages - don't even bother submitting, we ignore all spam

Open Letter about Demand
Get support for your mental health
Access to eConsult has changed