sh Ivy Grove Surgery : Online Services
IVY GROVE SURGERY ivy.gs eConsult Coronavirus GP 2.0 Help Symptoms Self-care Register

Online services SHORTCUT ivy.gs/online

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ONLINE APPOINTMENT BOOKING SUSPENDED
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In order to protect our staff and other patients, all online booking has been suspended. This is on national guidance. All patients are advised to use eConsult if they feel they need an appointment.

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ACCESS TO A GP IS NOW VIA ECONSULT
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Access to a GP is now via the eConsult online consultation service. This involves completing a simple online form to get advice and treatment from us.

If you need help from us, or want to find out more, please go to our eConsult page or type the shortcut ivy.gs/econsult.

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LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?
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There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.

We urge anyone affected during these extremely difficult times to please visit the dedicated section we have set up on mental health resources and support or type ivy.gs/covid-mentalhealth.

You can also download our information leaflet on self-help, counselling and other support, including what to do in a crisis.

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TRY THE NHS APP
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You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, submit eConsults and more.

If you already use Patient Access you can
continue to use it. You can use the NHS App as well.

Find out more or
type ivy.gs/nhsapp.

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Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results)?

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Use eConsult and get a response before the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Contact your doctor online and get help by the end of the next working day or sooner

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Requests before 2pm will receive a same day response
The NHS App can also be used to submit eConsults

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Sick child? Ask your doctor for help by filling out a quick form

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NB: works for adults too!
The NHS App can also be used to submit eConsults

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Get sick notes and recent test results online

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Fill out a quick form and get what you need by the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Contact your doctors before 2pm and get a response before end of day

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If you submit your request after 2pm you will get a response by the end of the next working day
The NHS App can also be used to submit eConsults

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Feeling under the weather? Get help and advice from your doctor by completing a simple online form

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Requests before 2pm will receive a same day response
The NHS App can also be used to submit eConsults

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No more hanging on the phone to contact the practice - next time submit an eConsult online, wherever you are

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If you need an appointment, we'll arrange one with you
The NHS App can also be used to submit eConsults

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When patients submit an eConsult, it could save an appointment for someone else, which might be you

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Let us decide how to care for you - we will respond by the end of the next working day or sooner
The NHS App can also be used to submit eConsults

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Take control of your treatment - you can use eConsult to access NHS information on hundreds of conditions online and how to treat them

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Select your condition on eConsult then click the 'I want to help myself' option
The NHS App can also be used to submit eConsults

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With eConsult, you can get the help you need online - if you really do need to be seen in person, we'll let you know

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Requests submitted before 2pm will receive a response same day
The NHS App can also be used to submit eConsults

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Escape the wait - next time you need information or advice from your doctor, fill out an eConsult

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There's no need to call the practice at 8am in the hope you'll be seen today - do it online, it's quicker
The NHS App can also be used to submit eConsults

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Benefits of a Patient Access account

A single Patient Access account will allow you to:

Apply for a Patient Access account

Step 1 Get to know about online access

Step 2 Complete required application form

CORONAVIRUS UPDATE - HOW TO REGISTER SAFELY WITHOUT COMING IN TO THE SURGERY

Patients are still welcome to register, however, our receptionists may conduct a video call with you, or ask you to send a photograph to confirm your identity.

To register, you will need to drop off your completed paperwork in our letterbox and we will contact you. Please make sure we have your correct contact details so that we can get in touch with you to confirm your ID.

Step 3 Bring completed form(s) to reception

  • We need to confirm your identity face-to-face and ensure that your form has been completed correctly
  • We may need to check your records (or if a proxy application, we may need to check records of the patient) before granting full access to view medical records
  • If things are in order, you will be given some personal registration details

Step 4 Register with Patient Access

  • With the registration details we give you, register with Patient Access

Step 5 Login to Patient Access

Step 6 Patient Access service not working?

Order prescriptions SHORTCUT ivy.gs/rx

Steps to take to order your prescriptions online:

BOOKING APPOINTMENTS ONLINE IS SUSPENDED

If you need help from us, please go to our eConsult page to find out more or type the shortcut ivy.gs/econsult

Book appointments

Steps to take to book an appointment online:

View medical records

Any patient aged 16 or over may apply for access to view their medical records online. Applications and patient records will be checked by the practice to ensure that it is appropriate for a patient record to be viewed online.

Steps to take to view records online:

Access by proxies

You may apply for proxy access to the medical record of a patient. We will only grant access in the following circumstances:

  • Register for an account as above
  • You have the patient's written consent
  • You are a parent or guardian of a child under 12 - please see note below regarding proxy access
  • You have Lasting Power of Attorney over the patient for Health and Welfare
  • You are a Court Appointed Deputy for the patient
  • If, in line with the Mental Capacity Act 2005, the doctor feels it is in the patient's best interests for you to have access, e.g., you are the carer for a person with learning disability

PROXY ACCESS TO CHILDREN'S RECORDS

We will automatically remove parents' and proxies' existing access to children's records when a child reaches the age of 12, in order to preserve confidentiality of the child concerned. Once removed, we will only grant access to a child's records in exceptional circumstances.

Removing online access does not affect a parent's ability to book appointments, request medication or seek advice for their under-16 children in the conventional manner

HAVING PROBLEMS WITH PATIENT ACCESS?

Patient Access (the online prescription order, appointment booking and medical record viewing service) is affiliated with EMIS, our computer system supplier, and relies on an internet connection between EMIS and our computer system in the surgery.

In order to help our patients, we provide the links to these online services, however, we are not responsible for any issues you may have with EMIS or Patient Access, and we do not have any direct input into the internal workings of EMIS or Patient Access in order to fix any problems that may occur.
Having problems?

In the event of any problems, please visit the Patient Access Status page to see if the Patient Access site is working, or the help page at Patient Access for troubleshooting information.

If the service still does not appear to be working, please let us know so that we may inform the provider of the service.

Covid restrictions continue!
November update | Flu jabs
Access to GP is via eConsult