Online services SHORTCUT ivy.gs/online
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LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES?
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There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.
We urge anyone affected during these extremely difficult times to please visit the dedicated section we have set up on mental health resources and support or type ivy.gs/covid-mentalhealth.
You can also download our information leaflet on self-help, counselling and other support, including what to do in a crisis.
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TRY THE NHS APP
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You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, submit eConsults and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
Find out more or
type ivy.gs/nhsapp.
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Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results)?
Use eConsult and get a response before the end of the next working day or sooner
The NHS App can also be used to submit eConsults
Contact your doctor online and get help by the end of the next working day or sooner
Requests before 12pm will receive a same day response
The NHS App can also be used to submit eConsults
Sick child? Ask your doctor for help by filling out a quick form
NB: works for adults too!
The NHS App can also be used to submit eConsults
Get sick notes and recent test results online
Fill out a quick form and get what you need by the end of the next
working day or sooner
The NHS App can also be used to submit eConsults
Contact your doctors before 12pm and get a response before end of day
If you submit your request after 12pm you will get a response by the end of the next working day
The NHS App can also be used to submit eConsults
Feeling under the weather? Get help and advice from your doctor by completing a simple online form
Requests before 12pm will receive a same day response
The NHS App can also be used to submit eConsults
No more hanging on the phone to contact the practice - next time submit an eConsult online, wherever you are
If you need an appointment, we'll arrange one with you
The NHS App can also be used to submit eConsults
When patients submit an eConsult, it could save an appointment for someone else, which might be you
Let us decide how to care for you - we will respond by the end of the next working day or sooner
The NHS App can also be used to submit eConsults
Take control of your treatment - you can use eConsult to access NHS information on hundreds of conditions online and how to treat them
Select your condition on eConsult then click the 'I want to help myself' option
The NHS App can also be used to submit eConsults
With eConsult, you can get the help you need online - if you really do need to be seen in person, we'll let you know
Requests submitted before 12pm will receive a response same day
The NHS App can also be used to submit eConsults
Escape the wait - next time you need information or advice from your doctor, fill out an eConsult
There's no need to call the practice at 8am in the hope you'll be seen today - do it online, it's quicker
The NHS App can also be used to submit eConsults
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Benefits of a Patient Access account
A single Patient Access account will allow you to:
- Request prescriptions
- Book appointments CURRENTLY SUSPENDED
- View medical records
- To use these services, you must register for an account
Apply for a Patient Access account
Step 1 Get to know about online access
- Read official guidance on accessing records
- Read our guidance on booking appointments online
- Read a frequently asked questions (FAQs) information leaflet
Step 2 Complete required application form
- If applying for access just for booking appointments and ordering prescriptions online, please download and complete this form
- If applying for access to medical records online, please download and complete this form
- If applying for access to another patient's record (proxy access), please download and complete this form (you will need the written consent of the patient)
- If you are not sure which of the above forms you need, please read below
Step 3 Bring completed form(s) to reception
- We need to confirm your identity face-to-face and ensure that your form has been completed correctly
- We may need to check your records (or if a proxy application, we may need to check records of the patient) before granting full access to view medical records
- If things are in order, you will be given some personal registration details
Step 4 Register with Patient Access
- With the registration details we give you, register with Patient Access
Step 5 Login to Patient Access
Step 6 Patient Access service not working?
Order prescriptions SHORTCUT ivy.gs/rx
Steps to take to order your prescriptions online:
- Please register for an account (go to next step if already registered)
- Login to Patient Access
- Please note that making additional requests or remarks outside of your routine repeat prescriptions may delay your request
- Click here if having problems with Patient Access
Book appointments
Steps to take to book an appointment online:
- Please register for an account as above (go to next step if already registered)
- Login to Patient Access
- Appointment booking - please read our guidance before booking any appointments
- Please always check our help page to see if an appointment with us is necessary
- You can also check your condition against our symptom checker
- If you do not need to be seen face to face, or just need advice, please ring and book a telephone appointment instead
- Click here if having problems with Patient Access
View medical records
Any patient aged 16 or over may apply for access to view their medical records online. Applications and patient records will be checked by the practice to ensure that it is appropriate for a patient record to be viewed online.
Steps to take to view records online:
- Please register for an account as above (go to next step if already registered)
- Login to Patient Access
- Download a FAQs information leaflet about online access
- Click here if having problems with Patient Access
Access by proxies
You may apply for proxy access to the medical record of a patient. We will only grant access in the following circumstances:
- Register for an account as above
- You have the patient's written consent
- You are a parent or guardian of a child under 12 - please see note below regarding proxy access
- You have Lasting Power of Attorney over the patient for Health and Welfare
- You are a Court Appointed Deputy for the patient
- If, in line with the Mental Capacity Act 2005, the doctor feels it is in the patient's best interests for you to have access, e.g., you are the carer for a person with learning disability
© Dr Michael Wong 2021