sh Ivy Grove Surgery : Online Services
IVY GROVE SURGERY ivy.gs eConsult Coronavirus GP 2.0 Help Symptoms Self-care Visits Register ivy.gs

Online services SHORTCUT ivy.gs/online

PLEASE CHECK THESE BEFORE YOU CALL US

To get the right help quickly, we encourage all patients to check the resources below before ringing us.

NHS official help
How we're working
Coronavirus queries
September 2020 update
eConsult now live
Get the right help
Try self-care
Check symptoms
Who you gonna call?

ECONSULT IS NOW LIVE

Please read about these changes at ivy.gs/econsult. If you need help from us, please click one of our eConsult banners or submit a request here.

ECONSULT SAME DAY RESPONSE BEFORE 2PM SHOW

eConsult is not an emergency service. In fact General Practice itself is not an emergency service either. If you have an acute medical emergency, like a suspected heart attack or stroke, or heavy bleeding, you must contact 999 or attend A&E immediately. Please do not submit an eConsult. If you are unsure what to do, ring 111, use the 111 online triage service or visit our symptom checker or help page.

If you submit an eConsult before 2pm, you will receive a response same day. After this time, you will get a response before the end of the next working day.

Example responses from us might include a text or email with advice or a prescription, an offer of a telephone call to assess further, a face-to-face appointment at the surgery or a request to contact another more appropriate service.

These responses and decisions are made on the basis of clinical need and appropriateness.

ECONSULT AVAILABLE MONDAY TO FRIDAY SHOW

eConsult is available from Monday 6.00am through to Friday 6.30pm. Outside of these times, if your need is urgent, please call 111.

ECONSULT USAGES - DO'S AND DON'TS SHOW

eConsult can be used for many things, however, some conditions/requests are not appropriate for eConsult. Please consult the table below for some examples:

PLEASE USE ECONSULT DON'T USE ECONSULT
Medical advice Palliative care please call us
Admin, paperwork, forms End-of-life care please call us
Fit note requests Bedbound patients needing attention please call us
Follow-up with a doctor Nursing home residents please call us
Medication requests and queries Repeat prescriptions hand in slip, use online service or NHS App
Results queries Babies less than 6 months old please call us

LOW MOOD, ANXIETY OR MENTAL HEALTH ISSUES? SHOW

There has been a huge increase in numbers of patients whose mental health and wellbeing have been affected due to the current situation.

We urge anyone affected during these hugely difficult times to please visit the dedicated section we have set up on mental health resources and support.

TRY THE NHS APP SHOW

You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can
continue to use it. You can use the NHS App as well.

Find out more.

Benefits of a Patient Access account

A single Patient Access account will allow you to:

Already registered? Login in now

Apply for a Patient Access account

Step 1 Get to know about online access

Step 2 Complete required application form

CORONAVIRUS UPDATE - HOW TO REGISTER SAFELY WITHOUT COMING IN TO THE SURGERY

Patients are still welcome to register, however, our receptionists may conduct a video call with you, or ask you to send a photograph to confirm your identity.

To register, you will need to drop off your completed paperwork in our letterbox and we will contact you. Please make sure we have your correct contact details so that we can get in touch with you to confirm your ID.

Step 3 Bring completed form(s) to reception

  • We need to confirm your identity face-to-face and ensure that your form has been completed correctly
  • We may need to check your records (or if a proxy application, we may need to check records of the patient) before granting full access to view medical records
  • If things are in order, you will be given some personal registration details

Step 4 Register with Patient Access

  • With the registration details we give you, register with Patient Access

Step 5 Login to Patient Access

Step 6 Patient Access service not working?

Order prescriptions SHORTCUT ivy.gs/rx

Steps to take to order your prescriptions online:

ONLINE BOOKING SUSPENDED

In order to protect our staff and other patients, all online booking has been suspended. This is on national guidance. All patients are advised to ring us if they feel they need to book an appointment.

ECONSULT IS NOW LIVE

Please read about these changes at ivy.gs/econsult. If you need help from us, please click one of our eConsult banners or submit a request here.

Book appointments

Steps to take to book an appointment online:

View medical records

Any patient aged 16 or over may apply for access to view their medical records online. Applications and patient records will be checked by the practice to ensure that it is appropriate for a patient record to be viewed online.

Steps to take to view records online:

Access by proxies

You may apply for proxy access to the medical record of a patient. We will only grant access in the following circumstances:

  • Register for an account as above
  • You have the patient's written consent
  • You are a parent or guardian of a child under 12 - please see note below regarding proxy access
  • You have Lasting Power of Attorney over the patient for Health and Welfare
  • You are a Court Appointed Deputy for the patient
  • If, in line with the Mental Capacity Act 2005, the doctor feels it is in the patient's best interests for you to have access, e.g., you are the carer for a person with learning disability

PROXY ACCESS TO CHILDREN'S RECORDS

We will automatically remove parents' and proxies' existing access to children's records when a child reaches the age of 12, in order to preserve confidentiality of the child concerned. Once removed, we will only grant access to a child's records in exceptional circumstances.

Removing online access does not affect a parent's ability to book appointments, request medication or seek advice for their under-16 children in the conventional manner

HAVING PROBLEMS WITH PATIENT ACCESS?

Patient Access (the online prescription order, appointment booking and medical record viewing service) is affiliated with EMIS, our computer system supplier, and relies on an internet connection between EMIS and our computer system in the surgery.

In order to help our patients, we provide the links to these online services, however, we are not responsible for any issues you may have with EMIS or Patient Access, and we do not have any direct input into the internal workings of EMIS or Patient Access in order to fix any problems that may occur.
Having problems?

In the event of any problems, please visit the Patient Access Status page to see if the Patient Access site is working, or the help page at Patient Access for troubleshooting information.

If the service still does not appear to be working, please let us know so that we may inform the provider of the service.