Please do not use our email addresses, website contact form or Twitter and Facebook accounts for passing on confidential information, complaints or queries regarding personal medical conditions. Submissions to us using these methods are not monitored on a regular basis and therefore there could be significant delay in response time.
If you need to contact us about any medical issues and require a prompt response, please either telephone, or write to us.
The information regarding clinical conditions shown in various areas of our website and their related external links are provided for your convenience. The information shown is not intended to be a full and comprehensive guide to these conditions, nor is it intended to replace the advice of a dedicated health professional. If you are unsure about your medical condition, please contact your doctor, pharmacist or call NHS 111 on 111 or consider contacting other relevant organisations.
Ivy Grove Surgery is committed to protecting your privacy and personal information.
The only personal information that is made available to Ivy Grove Surgery via our website is sent entirely on a voluntary basis using either our contact form, sent directly to our email address or when joining our newsletter mailing list. Any information sent to Ivy Grove Surgery is treated with the strictest confidence and will not be publicised in any way without prior permission of the author.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails or newsletters based on your request for information.
The contact form or email address that we have provided on this site is only for general questions or comments about the surgery and queries regarding the website.
We confirm that our website does not directly use any cookies. However see immediately below regarding third party tracking.
In addition, like very many websites, our website makes use of third party tracking facilities.
We use this information, which does not identify individual users, to analyse entry and exit pages, popular areas of the site, track visitors' progress through the site, and to help administer the site as a whole. This enables us to improve our site for current and future visitors. All our activity in this area complies with terms and conditions of Statcounter and Google Analytics .
If you wish to opt-out of Google Analytics tracking, please see this browser add-on .
We routinely log the originating IP address and the date and time of any submission of information using our contact or patient survey forms in order to prevent abuse of our website through spamming and other misuse.
Our newsletter is sent via email and is entirely permission based. If you receive a newsletter from us, our records indicate that (a) you have expressly shared your email address for the purpose of receiving information in the future, or (b) you have registered or otherwise have an existing relationship with us.
To subscribe to the newsletter, please visit the newsletters page.
We will never use your email address to send you any unrelated or unsolicited email. If you believe you have received unwanted, unsolicited email from us or purporting to be sent from us, please reply to the email address which sent it along with your comments to us for review.
If you would like to be kept informed of developments or events at Ivy Grove Surgery or receive reminders for your appointments or information about your test results by text message to your mobile phone, please contact us with your mobile phone number. Please use the same contact form if you would like to stop receiving information from us via text.
Our website is designed and built to modern web standards.
© Dr Michael Wong 2019