terms SHORTCUT Terms of site use and privacy policy

Terms of use

Here you will find details of our terms of use and privacy policies including information on cookies.


Please do not use our email addresses, website contact form or Twitter and Facebook accounts for passing on confidential information, complaints or queries regarding personal medical conditions. Submissions to us using these methods are not monitored on a regular basis and therefore there could be significant delay in response time.

If you need to contact us about any medical issues and require a prompt response, please either telephone, or write to us.


Terms and privacy notice

Continued use of our site implies that you consent to abide by the Terms of Use below and our Privacy Policy.

Download our Privacy Notice

Download our COVID-19 Privacy Notice

Download our Data Security and Protection Toolkit certificate

Provision of medical info on website

The information regarding clinical conditions shown in various areas of our website and their related external links are provided for your convenience only. The information shown is not intended to be a full and comprehensive guide to these conditions, nor is it intended to replace the advice of a dedicated health professional. If you are unsure about your medical condition, please visit or NHS 111 or contact your doctor, pharmacist or 111 .

Use of personal data in relation to website

Ivy Grove Surgery is committed to protecting your privacy and personal information. MORE INFO ➕

The only personal information that is made available to Ivy Grove Surgery via our website is sent entirely on a voluntary basis using either our contact form, sent directly to our email address or when joining our newsletter mailing list. Any information sent to Ivy Grove Surgery is treated with the strictest confidence and will not be publicised in any way without prior permission of the author.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails or newsletters based on your request for information.

The contact form or email address that we have provided on this site is only for general questions or comments about the surgery and queries regarding the website.

Use of email addresses

We will never use your email address to send you any unrelated or unsolicited email. If you believe you have received unwanted, unsolicited email from us or purporting to be sent from us, please reply to the email address which sent it along with your comments to us for review.

Our patient newsletter

Our newsletter is sent via email and is entirely permission based. If you receive a newsletter from us, our records indicate that (a) you have expressly shared your email address for the purpose of receiving information in the future, or (b) you have registered or otherwise have an existing relationship with us.

To subscribe to the newsletter, please visit the newsletters page.

Use of mobile phone numbers

If you would like to be kept informed of developments or events at Ivy Grove Surgery or receive reminders for your appointments or information about your test results by text message to your mobile phone, please contact us with your mobile phone number. Please use the same contact form if you would like to stop receiving information from us via text.


Cookies from this website

We confirm that our website does not directly use any cookies. However we do use third party website tracking.

Logging of personal information

Like very many websites, our website makes use of third party tracking facilities. MORE INFO ➕

We use the services provided by Statcounter. This third party services record the date, time, IP address and domain server name of all connections made to the site, as well as the website link followed to get here, how long the visitor stayed for and type of computer and browser used. These services also make use of cookies to track unique visitors to the site.

We use this information, which does not identify individual users, to analyse entry and exit pages, popular areas of the site, track visitors' progress through the site, and to help administer the site as a whole. This enables us to improve our site for current and future visitors. All our activity in this area complies with terms and conditions of Statcounter .

We routinely log the originating IP address and the date and time of any submission of information using our contact or patient survey forms in order to prevent abuse of our website through spamming and other misuse.

How to use this website

Our website is designed and built to modern web standards. MORE INFO ➕

Although the website has been tested as working with a variety of browsers on both PC and Mac platforms, including Internet Explorer, it is best viewed in a browser that complies with modern web standards such as Safari , Chrome or Opera . To enjoy the site as we intended, javascript should be enabled in your browser. This will generally be enabled by default in all standard browsers.

However, if you have trouble viewing the content, particularly in Internet Explorer 6 or 7, you may need to modify some settings. In these browsers, you may get an information bar at the top the window saying 'To help protect your security, Internet Explorer has restricted this webpage from running scripts of ActiveX controls that could access your computer. Click here for options...'. Click the area, and select 'Allow Blocked Content'. You may also need to adjust the javascript preferences and/or security settings in your browser if you have changed them from default. This will enable the menu navigation to work, however, should you wish to keep it disabled, you may navigate the site via the 'Quick Links' shown in the sidebar on the left hand side.