When to use Skip to When not to use

SUITABLE FOR ONLINE CONSULTATION

Hover overClick the boxes for a brief explanation

When not to use Skip to Submit a request

UNSUITABLE FOR ONLINE CONSULTATION

Hover overClick the boxes for a brief explanation - in these situations, please do not submit an online consultation request, instead go to other medical help below for correct course of action

Submit a request Skip to Other medical help

Online consultations do not replace existing methods of self-care or self-referral - you will be directed to other services where appropriate

Please read the info directly above about appropriate uses of online consultations - you may be asked to resubmit or call us if you submit an inappropriate or incomplete request

Contact us online Proceed

IMPORTANT: PLEASE READ ALL OF THIS BEFORE YOU CONTINUE

Please do not use this request to misrepresent your condition so that you can bypass emergency and safety checks, for instance, indicating 'headache' on the online form, when you actually have 'chest pain'

IMPORTANT: Submitting an online request does not guarantee a conversation or an appointment with a clinician

Responses, including advice, next steps or appointment details, may be by text message or email only

Response times are indicative only and are not guaranteed - do not use online consultation if you need an urgent response from us

Any appointments are provided on the basis of clinical need and urgency only

You can also seek other medical help and find out alternatives to online consultation below

If you need to indicate pain levels on the online form, the information on pain below might be helpful so that we can assess urgency

Please provide as much information as you can - this helps us to manage your request as effectively as possible - if you do not provide sufficient details, you may be asked to submit another form

Please submit photos for any visible condition, for example, skin conditions like moles, lumps and rashes, sore throat, swollen limbs, conditions on the face or trunk

The ability to submit a new request is dependent on capacity

Submit new request   (subject to
capacity)

Contact us online CLOSED

Other medical help Skip to Hospital care

If you don't wish to submit an online form, or if the form is closed, there are other ways to get medical help, not just from us, but also from other workers in the NHS. The buttons below take you to other options for help.

Hospital care Skip to Pain chart

We are not responsible for any aspect of hospital care. If your query relates to hospital care, for example, results of hospital tests, awaiting hospital appointments or hospital medications, please review our support pages below and contact the hospital directly. You will find contact details on your outpatient letters.

If you submit a request regarding hospital care, you will be asked to contact the hospital directly.

Pain chart

If you need to put in a pain score in your online request, this interactive chart will help you to indicate an appropriate pain level on your form.

Choose your pain score below

© Dr M Wong 2024