Online consultation
Here you can make an online consultation request.
IMPORTANT INFORMATION - PLEASE READ
Please read the instructions before use. These instructions are necessary to reduce inappropriate submission of online consultation requests and to help maintain patient and staff safety.
When you request our help, whether by ringing in, via online submission, or by turning up at the desk, we will assess your request and will advise, signpost or book you an appointment as appropriate. An appointment is not guaranteed, as your request might be dealt with by other means. Any appointments made are on the basis of clinical need and urgency and are subject to appointment capacity and BMA safe working guidance.
Recent news articles indicating that you must be offered an appointment via online consultation request are factually incorrect. Contractually, we are obliged to consider requests for appointments for routine care only, during our core hours, which you will be able to do via the online form. For safety reasons, please not use online consultations for urgent problems. You wouldn't email the ambulance or police service with an urgent or emergency issue and expect an immediate response - your GP surgery is no different. Please always call us if you need a quicker response.
Online consultation service is closed during bank holidays.
GPs are in active dispute with government over imposed contract changes relating to online consultation requests and consequent concerns over patient safety, with the government fuelling unrealistic expectation and demand without providing the necesssary resources for GPs to meet those demands. GPs are therefore currently 'working under protest' regarding these imposed changes. We kindly ask all patients to read the instructions carefully and use the service responsibly.
Today's demand: Loading...
Online consult requests:
Key links
When to use Skip
SUITABLE FOR ONLINE CONSULTATION
the boxes for a brief explanation
NON-URGENT MATTERS
FAIR IDEA OF WHAT YOU HAVE
ADMIN ISSUES
A SINGLE PROBLEM ONLY
TEST AND RESULTS
CHASE OR REQUEST REFERRALS
FIT NOTES
NB: if under hospital care, ask the hospital
MEDICATION QUERIES
NB: Not for medication requests
PASS US INFO ABOUT CARE
When not to use Skip
UNSUITABLE FOR ONLINE CONSULTATION
the boxes for a brief explanation. If your condition falls into one of these categories, please go to other medical help below, or call us .
MEDICAL EMERGENCIES
SEVERE 9/10 OR 10/10 PAIN
MENTAL HEALTH CRISIS
PALLIATIVE OR TERMINAL CARE
NURSING PROCEDURES
TO MISREPRESENT CONDITION
REPEAT MEDS REQUESTS
MULTIPLE PROBLEMS
TO REPLACE SELF-CARE
HOSPITAL CARE QUERIES
OTHER SERVICES NEEDED
Other medical help Skip
If you don't wish to submit an online form, or if the form is closed, there are other ways to get medical help, not just from us, but also from other workers in the NHS. The buttons below take you to other options for help.
Hospital care Skip
We get many inappropriate queries regarding hospital care. As your GP, we are not responsible for any aspect of hospital care, for example, results of hospital tests, queries about hospital appointments or requests for hospital medications. Please review our support pages below and contact the hospital directly. You will find contact details on your outpatient letters.
If you submit a request regarding hospital care, you will be asked to contact the hospital directly.
Pain chart Skip
If you need to put in a pain score in your online request, this interactive chart will help you to indicate an appropriate pain level on your form.
If you have severe or life-threatening pain, you will be advised accordingly.
Choose your pain score below
© Dr M Wong © 2020-
Submit a request Skip
Online consultations do not replace existing methods of self-care or self-referral - you will be directed to other services where appropriate.
Please read all of this page before you submit an online consultation request - you may be asked to resubmit or call us if you submit an inappropriate or incomplete request.
Technical problems
In order to help our patients, we provide the link to the online service, however, we are not responsible for any issues you may have with the service, and we do not have any direct input into the internal workings in order to fix any problems that may occur. If you encounter problems, you can check the status of the service
© Dr Michael Wong 2022