In order to keep all patients safe, and especially those patients who are most at risk, we are aiming to carry out as few visits as possible. This is in line with national guidance for general practice.
We strongly encourage use of online self-care and help services during this very difficult time for everyone. Specific information on conditions and available support for patients can be found on our General Practice 2.0 page.
Vulnerable patients can register for more support if needed.
Please ring us if you are bedbound and need help - you do not need to use the eConsult service.
Are you in one of these groups? Hover over each statement for an explanation
I am completely bedbound and unable to move
I am terminally ill or near to end-of-life
I am so poorly that I would come to harm if I were moved
Click below if you think you qualify for a home visit
You are in one of the above groups and think you might need a visit
Hover over for more information
If you are mobile, even if you require aids or support, please book a surgery appointment
If you are in one of the above groups, and need medical help, you may need a visit
Please ring 01773 514130 before 10.30am so that your call can be assessed
Lack of transport or money is not a valid reason for a home visit
If you can go to other appointments, please attend surgery
You may need 999 if you are so poorly that you cannot come to surgery
We do not provide visits for the sake of patient convenience
Frail, elderly or those with poor mobility are still better seen in surgery
Please read on below for help in getting to the surgery
Who can help me get to the surgery?
Are there any other support services?
Who else can I turn to for help?
Several local taxi firms are available.
NSL Care Services provides non-emergency patient transport for patients needing to attend Derby Hospital appointments. Patients should ring 0843 3571553 where trained staff will assess eligibility for transport. If during making the call it is found that you are not eligible, staﬀ will have information on what alternatives might be available. Download a leaflet .
This service is for people who have difficulty using public transport either because they have restricted mobility or where their transport needs cannot be met by the existing transport network. Priority will be given to people with health appointments which can include visits to clinics, doctors, dentists, opticians and health visits but other destinations will be considered, for example, hairdressing appointments and visiting friends and family.
The service will be delivered by volunteers using their own cars or the Community Transport accessible vehicle when necessary for wheelchair users. A mileage charge will be applicable on all journeys to cover running costs. All bookings should be made as far in advance as possible but every effort will be made to accommodate late requests. To book please ring 01773 746652 or visit Amber Valley Community Transport .
The Dial-a-Bus scheme visits many areas of Amber Valley on a rota basis. It makes local towns accessible for people who have difficulty using public transport.
It is also a door-to-door service and you can book journeys in advance. The bus picks up passengers from home and takes them to town for shopping, meeting friends, family or visiting the library. Fares are in line with concessionary rates. To book please ring 01773 746652 or visit Amber Valley Community Transport .
Derbyshire Carers Association can talk to patients about accessing a sitting service or other carer options for those members of the family who cannot be left alone when a carer needs to come to surgery. Please ring the Ripley Head Office on 01773 743355 and ask to speak to Louise for more information.
Derbyshire County Council has contacts with voluntary sector to provide sitting services. Whether you can use their services will depend on the type of sitting required such as whether the cared for person will require personal care and where the carer lives. Please ring 01629 537763 during office hours, or visit Derbyshire County Council for more information .
Visit our numbers page for contact details of other NHS workers and organisations who can help you.
Visit our help page for information on who to turn to first for help with your symptom or condition.
Visit our symptom checker page to check what to do about your symptom or condition.
This page is © Ivy Grove Surgery and may not be reproduced without permission. Practices wishing to adapt our home visiting policy or visiting information should get in touch first
© Dr Michael Wong 2022