Find out what you can do with an online account and details of how to register a new online account.
Our online services are provided by Patient Access. A single Patient Access account will allow you to:
Steps to take to order your prescriptions online:
Certain types of appointment are bookable online, for instance, vaccinations, respiratory, smears - you will receive a text to respond to and you will be able to book your appointment online.
If you need medical help, please ring us.
Steps to take to book an appointment online:
Any patient aged 16 or over may apply for access to view their medical records online. Applications and patient records will be checked by the practice to ensure that it is appropriate for a patient record to be viewed online.
Steps to take to view records online:
For information on the Accelerated Access to Records programme, please visit our new information page.
You may apply for proxy access to the medical record of a patient. We will only grant access in the following circumstances:
We will automatically remove parents' and proxies' existing access to children's records when a child reaches the age of 12, in order to preserve confidentiality of the child concerned. Once removed, we will only grant access to a child's records in exceptional circumstances.
Removing online access does not affect a parent's ability to book appointments, request medication or seek advice for their under-16 children in the conventional manner.
Patient Access (the online prescription order, appointment booking and medical record viewing service) is affiliated with EMIS, our computer system supplier, and relies on an internet connection between EMIS and our computer system in the surgery.
In order to help our patients, we provide the links to these online services, however, we are not responsible for any issues you may have with EMIS or Patient Access, and we do not have any direct input into the internal workings of EMIS or Patient Access in order to fix any problems that may occur.
If the service still does not appear to be working, please let us know so that we may inform the provider of the service.
© Dr Michael Wong 2022