Ivy Grove Surgery : Online Services

Online services SHORTCUT ivy.gs/online

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Benefits of a Patient Access account

A single Patient Access account will allow you to:

Request prescriptions
Book appointments CURRENTLY SUSPENDED
View medical records
To use these services, you must register for an account

LOGIN TO PATIENT ACCESS

REGISTER AN ACCOUNT

Apply for a Patient Access account

Step 1 Get to know about online access

Step 2 Complete required application form

If applying for access just for booking appointments and ordering prescriptions online, please download and complete this form
If applying for access to medical records online, please download and complete this form
If applying for access to another patient's record (proxy access), please download and complete this form (you will need the written consent of the patient)
If you are not sure which of the above forms you need, please read below

CORONAVIRUS UPDATE - HOW TO REGISTER SAFELY WITHOUT COMING IN TO THE SURGERY

Patients are still welcome to register, however, our receptionists may conduct a video call with you, or ask you to send a photograph to confirm your identity.

To register, you will need to drop off your completed paperwork in our letterbox and we will contact you. Please make sure we have your correct contact details so that we can get in touch with you to confirm your ID.

Step 3 Bring completed form(s) to reception

We need to confirm your identity face-to-face and ensure that your form has been completed correctly
We may need to check your records (or if a proxy application, we may need to check records of the patient) before granting full access to view medical records
If things are in order, you will be given some personal registration details

Step 4 Register with Patient Access

With the registration details we give you, register with Patient Access

Step 5 Login to Patient Access

Step 6 Patient Access service not working?

Please read about what to do if Patient Access is not working

Order prescriptions SHORTCUT ivy.gs/rx

Steps to take to order your prescriptions online:

Please register for an account (go to next step if already registered)
Login to Patient Access
Please note that making additional requests or remarks outside of your routine repeat prescriptions may delay your request
Click here if having problems with Patient Access

BOOKING APPOINTMENTS ONLINE IS SUSPENDED

If you need help from us, please ring us

Book appointments

Steps to take to book an appointment online:

Please register for an account as above (go to next step if already registered)
Login to Patient Access
Appointment booking - please read our guidance before booking any appointments
Please always check our help page to see if an appointment with us is necessary
You can also check your condition against our symptom checker
If you do not need to be seen face to face, or just need advice, please ring and book a telephone appointment instead
Click here if having problems with Patient Access

View medical records

Any patient aged 16 or over may apply for access to view their medical records online. Applications and patient records will be checked by the practice to ensure that it is appropriate for a patient record to be viewed online.

Steps to take to view records online:

Please register for an account as above (go to next step if already registered)
Login to Patient Access
Download a FAQs information leaflet about online access
Click here if having problems with Patient Access

Access by proxies

You may apply for proxy access to the medical record of a patient. We will only grant access in the following circumstances:

Register for an account as above
You have the patient's written consent
You are a parent or guardian of a child under 12 - please see note below regarding proxy access
You have Lasting Power of Attorney over the patient for Health and Welfare
You are a Court Appointed Deputy for the patient
If, in line with the Mental Capacity Act 2005, the doctor feels it is in the patient's best interests for you to have access, e.g., you are the carer for a person with learning disability

PROXY ACCESS TO CHILDREN'S RECORDS

We will automatically remove parents' and proxies' existing access to children's records when a child reaches the age of 12, in order to preserve confidentiality of the child concerned. Once removed, we will only grant access to a child's records in exceptional circumstances.

Removing online access does not affect a parent's ability to book appointments, request medication or seek advice for their under-16 children in the conventional manner

HAVING PROBLEMS WITH PATIENT ACCESS?

Patient Access (the online prescription order, appointment booking and medical record viewing service) is affiliated with EMIS, our computer system supplier, and relies on an internet connection between EMIS and our computer system in the surgery.

In order to help our patients, we provide the links to these online services, however, we are not responsible for any issues you may have with EMIS or Patient Access, and we do not have any direct input into the internal workings of EMIS or Patient Access in order to fix any problems that may occur.
Having problems?

In the event of any problems, please visit the Patient Access Status page to see if the Patient Access site is working, or the help page at Patient Access for troubleshooting information.

If the service still does not appear to be working, please let us know so that we may inform the provider of the service.

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