Use eConsult to access self-help resources
A single Patient Access account will allow you to:
Patients are still welcome to register, however, our receptionists may conduct a video call with you, or ask you to send a photograph to confirm your identity.
To register, you will need to drop off your completed paperwork in our letterbox and we will contact you. Please make sure we have your correct contact details so that we can get in touch with you to confirm your ID.
Steps to take to order your prescriptions online:
If you need help from us, please go to our eConsult page to find out more or type the shortcut ivy.gs/econsult
Steps to take to book an appointment online:
Any patient aged 16 or over may apply for access to view their medical records online. Applications and patient records will be checked by the practice to ensure that it is appropriate for a patient record to be viewed online.
Steps to take to view records online:
You may apply for proxy access to the medical record of a patient. We will only grant access in the following circumstances:
We will automatically remove parents' and proxies' existing access to children's records when a child reaches the age of 12, in order to preserve confidentiality of the child concerned. Once removed, we will only grant access to a child's records in exceptional circumstances.
Removing online access does not affect a parent's ability to book appointments, request medication or seek advice for their under-16 children in the conventional manner
Patient Access (the online prescription order, appointment booking and medical record viewing service) is affiliated with EMIS, our computer system supplier, and relies on an internet connection between EMIS and our computer system in the surgery.
In order to help our patients, we provide the links to these online services, however, we are not responsible for any issues you may have with EMIS or Patient Access, and we do not have any direct input into the internal workings of EMIS or Patient Access in order to fix any problems that may occur.
If the service still does not appear to be working, please let us know so that we may inform the provider of the service.
© Dr Michael Wong 2021