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Home visit support services > ivy.gs/visithelp

Our Home Visiting Policy

Requesting a Home Visit

Home Visiting Support Services

Will I be able to get a visit?

See if you are in one of the groups of patients that we will visit - hover over each statement for more info

I am completely bedbound and unable to move

I am terminally ill or near to end-of-life

I am so poorly that I would come to harm if I were moved

► I think I might need a home visit

If you are mobile, even if you require aids or support, please book a surgery appointment

If you are in one of the above groups, and need medical help, you may need a visit

Please ring 01773 514130 before 10.30am so that your call can be assessed

What support is there around home visiting?

Who can help me get to the surgery?

Are there any other support services?

Who else can I turn to for help?

Brief Overview

Hover over each statement for more detail and read on below.

Lack of transport or money is not a valid reason for a home visit

If you can go to other appointments, please attend surgery

You may need 999 if you are so poorly that you cannot come to surgery

We do not provide visits for the sake of patient convenience

Frail, elderly or those with poor mobility are still better seen in surgery

Please read on below for help in getting to the surgery

(1) Who can help me get to the surgery?

Public Transport

Visit our How to find us page for information on public transport.

Taxi Services

Several local taxi firms are available.

NHS Patient Transport Derbyshire

NSL Care Services provides non-emergency patient transport for patients needing to attend Derby Hospital appointments. Patients should ring 0843 3571553 where trained staff will assess eligibility for transport. If during making the call it is found that you are not eligible, staff will have information on what alternatives might be available. Download a leaflet.

Amber Valley Community Transport

This service is for people who have difficulty using public transport either because they have restricted mobility or where their transport needs cannot be met by the existing transport network. Priority will be given to people with health appointments which can include visits to clinics, doctors, dentists, opticians and health visits but other destinations will be considered, for example, hairdressing appointments and visiting friends and family.

The service will be delivered by volunteers using their own cars or the Community Transport accessible vehicle when necessary for wheelchair users. A mileage charge will be applicable on all journeys to cover running costs. All bookings should be made as far in advance as possible but every effort will be made to accommodate late requests. To book please ring 01773 746652 or visit Amber Valley Community Transport (link opens in a new window).

Shopping Buses

The Dial-a-Bus scheme visits many areas of Amber Valley on a rota basis. It makes local towns accessible for people who have difficulty using public transport.

It is also a door-to-door service and you can book journeys in advance. The bus picks up passengers from home and takes them to town for shopping, meeting friends, family or visiting the library. Fares are in line with concessionary rates. To book please ring 01773 746652 or visit Amber Valley Community Transport (link opens in a new window).

(2) Are there any other support services?

Advice Service for Carers

Derbyshire Carers Association (link opens in a new window) can talk to patients about accessing a sitting service or other carer options for those members of the family who cannot be left alone when a carer needs to come to surgery. Please ring the Ripley Head Office on 01773 743355 and ask to speak to Louise for more information.

Sitter Service for Carers

Derbyshire County Council has contacts with voluntary sector to provide sitting services. Whether you can use their services will depend on the type of sitting required such as whether the cared for person will require personal care and where the carer lives. Please ring 01629 537763 during office hours, or visit Derbyshire County Council for more information (link opens in a new window).

(3) Who else can I turn to for help?

Help page

Visit our Help page for information on who to turn to first for help with your symptom or condition.

Symptom Checker

Visit our Symptom Checker page to check what to do about your symptom or condition.

This page is © Ivy Grove Surgery and may not be reproduced without permission. Practices wishing to adapt our home visiting policy or visiting information should get in touch first.
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