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Ivy Grove News 12.3

Our latest newsletter is now available

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Welcome to Ivy Grove Surgery > ivy.gs

We heartily extend to all our patients our very best wishes for 2015

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Welcome to the website for Ivy Grove Surgery. We are a group practice of family doctors, based at the Church Farm Primary Care Centre in Ripley, Derbyshire in the East Midlands. We hope the website will provide you with all the information you need in order to use our services effectively. Feel free to browse using the navigation bar on the left hand side of the page.

Find out about our surgery, where we are, the local area that we cover and how to register with us.

You will also find health advice, useful contacts and an archive of our patient newsletters. Please visit our patient experience pages for details of our surveys, results and information on our new patient group. You can also download registration and other administrative forms from our site and order repeat prescriptions and book appointments online.

If you are new to the area, and are interested in joining us, please visit our new patient registration page. We look forward to providing you and your family with medical care.

LATEST NEWS

In adverse winter weather conditions, such as ice, snow and sleet, we strongly advise all patients, staff and visitors to please take extra care on any pavements, roads and car parks at or around the surgery.

Contact Telephone Numbers

  • Book an appointment at the surgery 01773 514130
  • Minor Injuries Unit at Ripley Hospital 01773 571403
  • NHS111 when surgery is closed 111

Latest Newsletter

Our latest newsletter is now out and available to download, or to read online. To get the next issue sent directly to you by email, please consider joining our mailing list.

Winter Illness

This winter we encourage all patients to self-care where appropriate to ease pressures on the already strained health services:

New Home Visiting Policy

In conjunction with our Patient Group, we have updated our home visiting policy This is a PDF download. Many patients are requesting visits due to lack of transport or because they feel they are too poorly to attend surgery. We are finding that many of these patients were well enough to have taken transport to see us in surgery. The excess number of inappropriate and unnecessary home visits is having a damaging impact upon other aspects of our service.

If a patient is not confined to bed, and is mobile within their own home, we would always encourage attendance at surgery where we have better lighting, facilities, full access to records and chaperones. Our new policy has been developed to enable patients to use our services appropriately for the benefit of all patients. Please visit our new Home Visiting pages for more information or download a leaflet This is a PDF download. Frailty, poor mobility, advanced age, being housebound, living in a care home or having poor health are not automatic reasons for a home visit and patients with these conditions are still better seen within a surgery environment.

In the future, we will visit you only if:

  • You are bedbound (confined to bed or cannot get out of bed);
  • You have a terminal illness or condition or
  • You are so poorly that you would come to serious harm if moved

If you fall into one of the above categories and feel you qualify for a home visit, please ring us before 11.00am and we will asesss your individual case. Find out more about requesting a home visit, and support services and transport to the surgery.

Falls and injuries

In the event of any injuries, falls or other accidental trauma, may we remind patients to present themselves to the Minor Injuries Unit of Ripley Hospital, rather than book an appointment at the surgery. More information is available from our advice page or you can download an information poster This is a PDF download on conditions that can be seen at the Minor Injuries Unit.

Symptom Checker

We are pleased to announce the launch of our new Symptom Checker page. Here, you will be able to quickly see who you should turn to with your particular symptom or condition. Please note that the page is not intended to replace the advice of a qualified health professional, but simply to direct patients to an appropriate first port of call. If you are at all unsure about your diagnosis or condition or if the patient is very young, very old or very unwell, please contact us for further advice.

Friends & Family Test

We launched our Friends & Family Test last year. This is a satisfaction survey that is being used throughout the NHS. We have added a few questions that will help us to improve services. The survey is anonymous, very short and all registered patients are welcome to complete it, using postcards available in reception or by completing the matching online form.

Staff Training

The surgery will be closed from 1.30pm on Wednesday, February 25th 2015 for staff training. In cases of emergency, please ring the normal surgery number on 01773 514130, or see our advice, medical conditions and contact details and useful numbers pages for more information. Future training day closures are detailed on our news page.

Patient Group News

All patients are welcome to join our Patient Group to give views on our practice and to look at how we can improve services for all patients in the future. The next meeting will take place on Tuesday February 24th 2015 at 6.30pm. If interested please contact Charmagne or Janette at the surgery. Visit our newly updated Patient Group pages for more information.

We will always try to post really important messages on this page of our website (the home page) but don't forget to check our news page for any other updates.

We have worked hard to make this website as easy to use as possible. Please let us know if there are any problems with the site.