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Opening hours
New patients
Prescriptions
Home visits
Out of hours
Clinics
Blood tests
Test results
Telephone advice
Private work
Private referrals
Doctor's notes
Travel advice
Online services

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Services > ivy.gs/services

Ivy Grove Surgery : Services

Register as a new patient

Prescriptions process

Home visit policy

Test results

Private work

Fit notes (sick notes)


Click below for quick and easy information to appropriate help


Opening hours

Please see our appointments page for details of our appointments and opening hours.

New patients > ivy.gs/register

How to register with us

We are open to new registrations for any patients living within our practice area and welcome the opportunity to provide medical care to you and your family. Please check the useful information links below. If you would like to register with us please follow the simple procedure outlined here. All download links open in a new window.

1. For each patient, please download and complete these three forms below:

2. Bring these completed forms to the surgery, along with:

Suitable ID, for example:

  • Passport
  • Photo driving licence
  • Birth certificate

and Proof of Address, for example:

  • Council tax bill
  • Utility bill less than 3 months old

3. We may offer you an appointment for a Health Check

...with one of our practice nurses

4. Please download and read the following leaflets:

This information will help you to make the most effective use of our services
All links below open in a new window

5. If you are transferring to us from another Ripley practice...

... we may wish to discuss your transfer with your previous GP

6. Useful information on our website

Prescriptions

Repeat prescriptions take two working days to be processed and are available to be collected after 3.00pm on the second working day, e.g., prescriptions brought in on Tuesday will be ready to collect after 3.00pm on Thursday, prescriptions brought in on Friday will be available to collect after 3.00pm on Tuesday.

Repeat Prescription Collection Service ► More info

The practice takes part in a repeat prescription collection service. All the local chemists are involved. You can choose which chemist you would like to collect your prescription. So instead of you coming to the surgery to collect your signed prescription, you can drop off your prescription request at your chosen chemist, they will deliver the prescription request to the surgery, collect the issued repeat prescription from the surgery, prepare your medication and have it ready for you to pick up straight from the chemist. Please enquire at reception if you want more details or wish to take part in the scheme. If, however, you wish to drop off or collect your prescription from the surgery please continue to do so. There is a prescription drop-off box in the porch or if you wish to have your repeat prescription posted back to you, please enclose a stamped self-addressed envelope with your repeat request.

Review Date ► More info

The review date near the bottom of your repeat slip indicates when you should have a medication review. There is no need to book an appointment for your review. Instead, we will write, inviting you for a review, and include the forms for you to attend for any relevant blood tests before your review. This is an essential and very important requirement, if you are to continue to take your medications safely and effectively.

For items that are not on repeat prescription, you are advised to make a routine appointment with the doctor, as our receptionists are not permitted to issue prescription items not on repeat. Such item requests may cause a delay in the processing of your repeat prescription, extending beyond the two working day limit we specify above.

Online Prescription Ordering

We do not take repeat prescription requests over the telephone, however, you may register for an account to order repeat prescriptions online. Please see our online services page for more details, or if you already have a Patient Access account, login now (link opens in a new window).

Home visits

We have revised our home visiting policy. Please see our home visiting pages for more information.

You may also download a patient information leaflet This is a PDF download, or download our actual home visiting policy This is a PDF download or an information poster on home visits This is a PDF download.

Out of hours

In an emergency, when the surgery is closed, please ring NHS111.
► More info

When you ring you will be directly connected to Derbyshire Health United (link opens in a new window) who provides out of hours medical services for the local population.

There are alternatives to seeing the doctor. You may be able to use self-help for common conditions. You can also find out what to do in more serious or emergency situations. You can also visit our symptom checker which can tell you who to turn to first for help with your symptom or condition.

Ivy Grove Surgery : Services : Test Results

Blood tests

Blood tests are not carried out at the surgery. Patients can attend Ripley Hospital Phlebotomy department Monday to Friday 7.30am to 12.30pm. No appointment is necessary. Just attend the clinic and take a ticket and await your turn. Your blood test request form should tell you if you need to fast (starve) for the test - this means not having anything to eat or drink (apart from plain water) for 12 hours before your test. You may take your routine medications (apart from diabetic medication) as normal with water.

Test results

These generally take two weeks to be reported and viewed by the clinical staff (X-rays may take three weeks or more). Therefore if you need to ring for your result, please leave at least two weeks after your tests before you ring. Results are available after 2.00pm. Please note reception team cannot deal with calls for test results before this time. ► More info

You may be put through to a nurse. Sometimes the doctor may request to see or speak to you regarding the result. This does not always mean there is something seriously wrong and may just be to clarify further details of your problem or request further tests. Please try not to worry if this happens. Please be aware that we will always contact you urgently, usually by telephone, if we need to see you to review any results that could be caused by a serious health problem.

If you are asked to book an appointment to discuss a test result, please book with the same doctor who asked you to come in. This will ensure you get the best care available.

Telephone advice

If you need advice on a condition that does not require an examination, or wish to discuss medication issues, you are welcome to book a telephone appointment with the doctor. Please see our information poster This is a PDF download for more details. ► More info

If you need to speak to a doctor, it would be helpful to give the receptionist some indication as to the purpose of the call. This will enable the doctors to deal with your request more effectively. Should you wish not to divulge any information, please indicate this to the receptionist taking your call.

It is practice policy not to leave detailed messages on answering machines. Doctors do try to deal promptly with your request to call back, however, we cannot guarantee a phone call the same day or at any particular time of day.

Private work

NHS care is free at the point of contact, and involves things like seeing the doctor for a normal consultation, home visits and some types of minor surgery. You will not be charged for NHS work. However, the doctors are entitled to charge for some items of work which are outside the NHS.
► More info

These private fees are payable by the patient and include: private sick notes, passport applications, holiday cancellation forms, insurance claim forms, HGV medicals, pre-employment medicals and other medical examinations. For an additional fee, we offer a same day service on urgently required certificates, passport applications and claim forms. Please ask at reception. A list of our current fees can be found on the notice board in the waiting room or is available from reception.

Download our Forms and Letters policy This is a PDF download.

Download an information poster This is a PDF download on our private fees.

Private referrals

For a private referral to see a consultant, please make an appointment to discuss this with your doctor. If appropriate, a letter will be given, usually with the consultant's private room's telephone number on the envelope. It is the patient's responsibility to make the appointment with the consultants themselves at a mutually convenient time and to take the letter with them.

Fit notes (doctor's club notes, or formerly called sick notes)

Please note: for certificates arising from hospital admission, outpatients or operations, please ask your hospital doctor to provide you with one before you leave hospital. Despite what your hospital doctor might say about seeing your GP for a sick note, it is their legal duty to provide a sick note should you require it. Please download our information leaflet This is a PDF download for more details.

In other situations, for sickness lasting less than seven days, employees should complete a 'self certificate' form, which is obtainable from their workplace or from our downloads page. If your employer requests a private doctor's certificate for this period (and only if this is a requirement of your employment contract), you will need to make a routine appointment to see the doctor, and a fee will be payable for this certificate. For sickness lasting longer than seven days, a Fit Note (MED3) will be required from the doctor. This is free. ► More info

If you need a further Fit Note, please try to see the same doctor who has been dealing with your problem. Even if your doctor is temporarily unavailable, for example on holiday, this non-urgent problem can wait until their return. Notes can be issued to cover previous absences from work as long as they are continuous. There is no longer a requirement for you to be 'signed back to work'. Repeat (ongoing) notes may be issued by booking a telephone appointment.

Patient UK has useful information on sickness certification in general practice (links open in a new window).

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