Appointments

Normal opening hours

Our normal opening hours are Monday to Friday, 8.00am to 6.30pm.

Extended opening hours

Ivy Grove Surgery operates extended hours on most days of the working week with late opening on Mondays until 7.30pm and early opening from 7.30am on other days. These appointments are booked in advance.

Do you need a routine or a same day appointment?

In common with other practices, Ivy Grove operates a full appointments system, with different types of appointments available throughout the day.

Routine appointments are for generally non-urgent problems that can wait until our next routine appointment. Same day appointments are for urgent problems that cannot wait until the next working day. We have a strictly limited number of same day appointments available each day for patients whose problems have come on quickly or whose problems have suddenly got worse. We try to ensure that these limited number of appointments are used appropriately. This system is to ensure that patients who need to be seen urgently can be seen within government recommended timescales.

Do you need to see the doctor or the nurse?

If you are unsure whether you need an appointment with us in the first place, or whether you need to see a doctor or nurse or other health care worker, please check our advice page.

Routine Appointments

To make a routine appointment to see a doctor or a nurse, please call 01773 514130 or call in at reception. The majority of our appointments are pre-bookable, and can be booked up to 4 weeks in advance. Early morning and late evening appointments are generally for the benefit of those who work during the day.

Same Day Appointments

If you feel you need to be seen urgently the same day, please ring reception on the number above. The doctor on duty may ring you to ask for more information about your condition so that it may be dealt with in the appropriate manner.

If you have chest pain, or suspect a stroke has occurred or if you have other emergency conditions, please do not ring for an appointment. Please ring 999 immediately. Check our page on medical conditions for more information.

Other Sources of Medical Help

In the event that you did not manage to get the appointment you wanted, it may be helpful to know that there are alternative sources of medical help that may be more appropriate to your needs or to your condition.

Missed and Late Appointments

Missed appointments waste huge amounts of time and effort. Nationally, missed appointments cost the NHS over half a billion pounds a year, which is enough to run two hospitals. The total number of missed appointments in this surgery alone is the same as if the surgery was closed for two whole weeks every year!

Please bear this in mind the next time you ring and can't get an appointment - it may be because someone didn't come to their appointment and forgot to cancel. If you could possibly be that person, please try and let us know that you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our panel.

If you are more than ten minutes late for your appointment, you will only be seen at the discretion of the doctor or nurse and you may have to wait until the end of surgery.

Out of Hours

In an emergency, when the surgery is closed, please ring the usual number 01773 514130. When you ring you will be directly connected to Derbyshire Health United (link opens in a new window) who provides out of hours medical services on behalf of Derbyshire County Primary Care Trust (link opens in a new window).