Contact Us

Suggestions and Compliments

We welcome suggestions regarding the services we provide. Many patient suggestions have been acted upon and resulted in an improvement in our services, so please let us know your ideas.

Equally it is also nice to know when we have got it right, and if you let us know it helps us ensure we continue the services in the manner most appreciated by our patients.

Our telephone number is 01773 514130. Our postal address is at the bottom of the page.

Complaints

Ivy Grove Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the majority of cases concerns can be resolved quite easily. If you have any complaints, please let our Assistant Practice Manager know.

However, if you prefer you can write to the Janine Eyre, Complaints Manager, Derbyshire County PCT, Babington Hospital, Derby Road, Belper, Derbyshire, DE56 1WH.

The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become a formal complaint. To speak to the PALS officer, call 0800 7837279.

For further information on our complaints procedure please ask for our complaints information leaftlet, or you can download it from this page.

Get in touch

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To contact us with general questions or comments about the surgery and queries regarding the website, please complete the form below or email us at: