Face-to-face contacts SHORTCUT ivy.gs/covid-f2f
Routine face-to-face suspended
We are following national guidance and suspending all unnecessary face-to-face contacts.
Thousands of healthcare workers all around the world have been infected with coronavirus by their patients (e.g., China 3,300, Italy 2,700 and Spain 5,400, Turkey 3,500), and many of these have also infected their families, and many healthcare workers have died.
Staff who are sick, self-isolating or worse, are of no use to anybody, and potentially infected staff could also go on to infect others, such as vulnerable patients. We have therefore taken active steps to reduce all face-to-face contact.
Where possible, we will conduct remote assessment and treatment by telephone and/or video, and this may also involve advising or referring you on directly depending on your situation. We may also ask you to send photos of rashes or lesions to us where this is deemed necessary.
We will only see you face-to-face where remote assessment has been unsuccessful in determining the problem or course of action necessary.
Consequently we determine that face-to-face contacts would essentially only be carried out if (when compared with a remote consultation) a face-to-face contact would:
- Change the overall outcome
This policy is intended to keep everyone safe.
An example of such a consultation would be if physical examination was required to assess a patient with symptoms suggesting possible cancer.
Procedure for attending an appointment SHORTCUT ivy.gs/covid-appointment
All patients are advised to read the following important procedure for face-to-face appointments at the surgery:
IMPORTANT If you have developed new coronavirus symptoms or you are waiting for the result of a covid test since your appointment was booked, DO NOT attend your appointment - instead, please stay at home, ring us and let us know - we will make other arrangements for you to be assessed safely
Do not attend the surgery unless you have been specifically invited - if you arrive without an appointment you will be refused entry - this is to protect not only yourself but others also.
You will be given a timed appointment to arrive promptly at the surgery - we advise that you do not turn up early as this may mean you bumping into someone else.
Please come alone where possible as this facilitates social distancing and minimises risks to everyone - we appreciate children will need to attend with a parent/guardian and the frail may need to attend with a carer to attend also.
All those aged 11 years and over entering the building, including any parents or carers arriving with the patient must wear a face covering that covers the nose and mouth at all times throughout the appointment.
You would not be permitted to step one foot into a hospital or an airport at all without wearing a face covering at all times - we feel that a GP surgery should not be any different.
Therefore please ensure you wear a face covering that covers both your nose and mouth at all times throughout your appointment - this is not only to protect ourselves from you, but also yourself from us.
We have a responsibility to protect our staff and other patients, therefore, if a patient refuses to wear a face covering whilst inside the practice, without good reason, the practice reserves the right to choose to provide services to that patient by means other than a face-to-face appointment. This position is fully supported by Derbyshire LMC and the BMA.
If your appointment is not coronavirus-related AND you do not have any coronavirus symptoms, you can come to the front entrance and press the intercom whereupon a receptionist will let you in through the sliding doors.
If your doctor booked your appointment specifically due to a coronavirus-related problem or possible coronavirus problem (e.g, chest infection), you will need to wait in your car. Once the doctor is ready for you, you will be directed to enter by the fire exit near the patient's car park in order to minimise any contact with others, and you will enter our specially prepared room - in some instances, depending on your condition, brief assessment may take place in the car park only without entering the building.
IMPORTANT If you have coronavirus and are getting worse, please follow the directions here.
When the doors open, please do not rush in, and please maintain social distancing at all times.
You will be asked to sanitise your hands on arrival and we will check your temperature to make sure that you are (relatively) well.
If your temperature is normal, you will be asked to take a seat in the waiting room (seats have been spaced apart to maintain social distancing) or directed immediately into the doctor's room.
Having previously assesed you already prior to your face-to-face appointment, the hope is that the actual consultation/examination will be very brief and to the point. If the doctor then needs to discuss things further with you, this may well be by phone call once you have got back home.
Once your consultation is concluded, please leave promptly, do not loiter.