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Appointment System ChangesMay 18, 12:43 PM
Many of you will be aware of the recent changes in our appointment system. In an attempt to address dissatisfaction with our existing appointment system, we introduced a sit and wait system.
We hoped that this would avoid the frustration of telephoning in the morning and finding that all the appointments had been filled. For patients who needed to be seen on the day, they could be assured of a consultation with a GP without the trouble of trying to get through on a busy telephone line.
Unfortunately the trial of this system has not worked as well as we hoped. The reduction in the number of routine appointments has led to patients being unable to book ahead. The congestion in the waiting room has also led to frustration and dissatisfaction amongst patients.
Change: More Appointments
Aware that the sit and wait appointment system was causing frustration for both patients and reception staff we sought to quickly find an alternative. A dedicated team worked hard on Friday to come up with an alternative system with a view to meeting demand for appointments and avoid the difficulties patients have found making an appointment with previous systems.
The sit and wait system has now finished but we will now be offering more appointments in the hope that this will better meet demand. We will continue to monitor the situation and listen to your feedback. We hope that you will appreciate that these changes are all designed to improve patient satisfaction with our appointment system.
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